Atwood Lake Boats Marina West

Friendly and knowledgeable staff. Couldn't have asked for better service. The pontoon boat we rented was perfect. No issues. Great quality newer boat. Great little motor 9.9hp we enjoyed a 9 hour day on the lake and only used 60 cents in gas. Made our fist visit to Atwood Lake so memorable. Definitely will be coming back
5 8 years ago (10-06-2017)

I normally do not take time to write reviews but the more I think about it I just felt compelled to do so tonight. My 3 rd experience with this place and it was exactly like the last. I did buy a used boat from them about a year ago without any issues. But that was about it. Every time i make contact to buy or sell anything through them i get this really weird run around. I was actually told by the sales man that they cannot sell used motors because they do not sell there. But I was also told I would be able to sell it myself because used motors are in demand. I was told they do not have time to test fire or run motors for buyers even though they are charging a 20 % selling fee. That is what they do there at least I thought. You quickly get the feeling that your not wanted there even after I inquired about buying a new boat and wanted to sell 2 other boats I have. What is it that they do there if they do not sell new boats to people or sell used boats? There is a reason they do not have prices on anything since they are like 20 % over fair market price on everything they sell (if they ever do sell) BTW i was at the Cleveland boat show 1-18-2018 and the only display that never approached me ,talked to me or even pretended to see or talk to me was Atwook lake. (i was there early it was not busy) . I know quite a few people who boat and dock at atwood , i grew up there as a kid and spent a lot of time at that lake and I always heard negative comments but I really wanted to try with a open mind to do business with them. I just dont feel that the services i was asking for was beyond the scope of what their business is there for. As a business owner myself I bust my ass to serve my customers so I really cannot understand why any business would turn away the possibility to make money . My suggestion is since you been in business since 1963 or whatever your standard response is. Maybe its time to sell the business to someone who actually cares. I wont be coming back so you wont have to worry about me wasting any more of your time.
1 7 years ago (30-01-2018)

Love it! Sit on the deck while dining or drinking or both and overlook the lake. Relaxing and friendly people.
5 8 years ago (02-07-2017)

We enjoyed a nice time on the lake with a Pontoon boat rented from here. They were generous and friendly. We look forward to our next trip out.
4 9 years ago (27-08-2016)

I've lived in this county my entire life. And I urge you, DO NOT expect any sort of positive customer service or likely any sort of service at all. Every time I have gone to the East or West marina this summer, I left feeling disrespected and generally not leaving with what I had gone for in the first place. Once we rented two tandem kayaks. When we got the the boat dock, they told us they don't even own two tandem kayaks! So we went back to the office where we paid and were told we couldn't rent single kayaks because it was too late and we wouldn't be able to return the kayaks by 4:30 (they close at 5:00). Today, after checking the division of watercraft' website for which location did kayak registration (we bought our own after they were extremely rude to us the other two times we rented them) we went to the location listed (again, the Ohio DNR division of watercraft) and they looked at us like we were crazy and told us that the West Marina did the registration. I called at 3:15 and they told that yes, they did the registration. When we got there, we were told we would not be able to do it today because the person who does the registration left at 3:30. So it was apparent that they weren't interested in helping in the first place or they would have been sure to tell us that we only had 15 minutes. The manager then repeatedly interrupted me when I explained why I was angry and it wasn't until I asked her 3 times to stop talking over me that she allowed me to speak (as if I should need to ask for permission to speak in the first place). If you can avoid it, spend your money elsewhere. At least they'll appreciate you as a fellow human being unlike the woman i encountered, Chris Valot, that isnt interested in helping her staff or her staff. UPDATE: after a family member attempted to have their kayak registered, Brian Valot then told my mother that it couldn't be done at the marina, only the BMV. So, in hopes of them making it right, as they said in their comment, and instead Brian argued with me over the Google review I left and claimed that I was actually the one in the wrong. Continual horrible customer service.
1 9 years ago (07-08-2016)