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Reviews, get directions and contact details for Au Bon Pain

Au Bon Pain
Address: 1 South St , Baltimore 21202, MD, US
Phone: (410) 837-9814
State: MD
City: Baltimore
Zip Code: 21202



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Reviews
Year after year, straight through the pandemic, the food at Au Bon Pain is good. I really like the seasonal themed sandwiches. The soups are also great. Pastries melt in your mouth. I especially adore the cinnamon rolls. Chocolate covered almonds are good, too. Staff are always very pleasant and helpful. If you visit enough, staff will learn your name. Really cozy place to eat, whether inside or outside in the courtyard. I keep coming back.
I worked at this building when this restaurant opened in 1996 and it was great. But on a recent visit back, we were VERY disappointed to find that it had all gone down hill to the point of feeling foreign. It was a beautiful day but the doors were shut tight and the interior was unbearably hot. Management had one giant fan blower in the middle of the space, and it didn't seem clean or well stocked, everyone sat outside. The 3 employees who were working were running around as if their lives depended on it. They were clearly overworked and unhappy and there was a line of 8 people waiting, while one and then two people made sandwiches. Meanwhile, a young manager occasionally patrolled but spent most of his time seated nearby, scrolling on his cell phone while customers waited in the heat. And to add insult to injury, the sandwich didn't taste too bad but my stomach was upset that evening so I won't bother visiting again.
Don't even think about getting food until you've checked out at the register. When the credit card reader is malfunctioning, a sign will be hung on it. The man in the glasses will ignore you even if you are a regular customer. He'll just sit there and give you the evil eye for not reading the credit card machine's instructions. He should have the front and side door signs indicating that the machine is broken hung if he has trouble communicating that information. I called to let them know, and in the background I could hear him berate his customers for being illiterate. Perhaps more people would not enter the store if the sign were displayed prominently at the entrance. It will be quite some time before I return here.
Soups-if you want to try a variety of soups come here , there are 8 to10 different soups. Salad-I see many options in salad, it's a a-la-carte. There are signature salads available too.
Great lunch place unless you have allergies. I've gotten sick there a couple of times and finally tested my favorite soup Gluten Free Roasted Eggplant and found high amounts of gluten.
I used to frequent this spot for their fully customizable salads. Since the quarantine lifted they've yet to bring me back. The bakery is an tenth of what it once was. The salad bar has been since closed. All of the sandwiches that brought me have since been removed. And today, I walk in to see no soups or Mac and cheese available. My heart literally sinks with disappointment every time I come in. Still I come in with the hope to see what once was.
Best made sandwiches and mac n cheese. The chicken stew soup is really good also. Shame that a homeless guy was able to be sleeping at a table taking up space and not eating. Paying customers kept a wide berth from him to avoid the smell. Love this place. The food is great. Mostly heathy, freshly made sandwiches and salads. Great place to eat in their patio on a nice day and the most exceptional, polite employees! The manager there pitches in wherever needed, making food, cleaning tables or at the cash register. Can't go wrong here!
We were so happy to have Au Bon Pain within walking distance of our hotel. Food was consistently fresh, tasty, and reasonably priced. Croissants are especially good. The courtyard is a lovely spot to enjoy your coffee and breakfast or lunch.
This review is only based off of a brief breakfast experience. I cannot speak to lunch or dinner. And, to be fair, I went within ten minutes of their opening. Being treated as an inconvenience sucks at any restaurant. Counter-service locations that also serve catering are probably most susceptible to do this. It was obvious the employees were extremely busy getting their catering orders ready for the day. When I was greeted with "no no no no" and "hopefully you'll know when I can get to you", I was upset. It's not their fault, but it still sucks as a customer. This location should consider opening later if they can't dedicate staff to serve walk-in customers. And as far as $5 breakfast sandwiches go, I've had much better at other fast-food chains. The egg, while a nice texture, lacked flavor. The ciabatta bread haf too much flour on the outside. I would have preferred it to be significantly more toasted on the inside. The cheese and sausage were good. The ham and cheese croissant was very good. The cashier was warm and welcoming.
Their potato soup when they have it and broccoli cheddar soup is pretty good. The tomato basil soup, not so much. Wraps and cheese danish were also good. Can be pricey and add up quick cause everything is a la carte.
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