Auto Impact II - Decatur

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About

Our formula for success combines cheerful service and evolving processes to produce quality repairs in a timely manner the first time, and every time.

Story

Collision repair experts serving the Metro-Atlanta area.
Auto Impact is a dedicated group of collision repair professionals that proudly delivers a repair experience that exceeds expectations of our customers so that they will gladly refer their friends and family. Our formula for success combines cheerful service and evolving processes to produce quality repairs in a timely manner the first time, and every time.

At AutoImpact our goal is to restore your peace of mind.

After an accident, the last thing you need is to run around getting estimates, arranging loaner cars, dealing with insurance companies and all of that stuff that just consumes your time.

Our process is much simpler. You merely call your insurance company and give them the details of your claim and tell them you’re taking your car to AutoImpact.

Next, drop your car off at AutoImpact, or if need be we’ll pick it up. We take care of the rest - we’ll get you into a loaner car and back on the road. Next, we inspect your car, detail the damages, provide an estimate to your insurance provider, meet with their adjusters and get their approval to begin repairing your car. You’ll notice throughout the process you’ve had to do nothing but notify your insurance company. We’ve taken care of everything else.

Our commitment of 110% to Honesty, Integrity, Quality and Excellence is based on our belief that these are the ingredients that define a lasting customer relationship.

"Auto Impact is a dedicated group of collision repair professionals that proudly delivers a repair experience that exceeds expectations of our customers so that they will gladly refer their friends and family. Our formula for success combines cheerful service and evolving processes to produce quality repairs in a timely manner the first time, and every time.At AutoImpact our goal is to restore your peace of mind.After an accident, the last thing you need is to run around getting estimates, arranging loaner cars, dealing with insurance companies and all of that stuff that just consumes your time.Our process is much simpler."

Address: 260 Laredo Dr , Decatur 30030, GA, US

Phone: (404) 377-8464

moc.liamg@noisilloctcapmiotua

State: GA

City: Decatur

Zip Code: 30030

opening hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00

Update Info

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Reviews

Geico sent me here for repairs after being rear-ended. Auto Impact's bodywork was terrible, and their mechanical work was even worse. My exhaust was bent up after being rear-ended. Auto Impact insisted numerous times they were not making any repairs see photos yourself. After some back-and-forth, they finally decided to do the repairs, but by that time, I no longer trusted their work.  Also, they left sand dust throughout my car's inside to add icing to the cake. They didn't even bother to clean my car.Services:&nbsp;Body &amp; Trim

I brought my car in to get some front bumper work done in a short time frame. Team did a good job and returned car in a  timely-manner. However, the car was returned in less than great condition. I had to return the next day, 30-minute drive, to have my car locks connected again. Locks did not work and it was very frustrating to drive back for work. Team wasn't very apologetic for costing me 1-hour of my day. The second issue I had was area between door panel and dashboard had a very sticky black goo. I will have to pay for residue to be scrubbed off.Service:&nbsp;Body &amp; Trim

The work looks perfect! The customer service was very friendly too. I’m just not happy because it took a whole 6 days to get my car back. They took it a Wednesday   morning at 8am and and I didn’t get it back till Tuesday 5PM for a bumper replacement. The price was decent but did go above what was quoted due to there being more damage behind my bumper. I didn’t get a call that my part had been delayed but they did call the next day when they got it. Overall I would recommend and would use them again in the future if I had too.Service:&nbsp;Body &amp; Trim

Do not believe anything they tell you! They will promise you anything to get you to bring your car to them—and then lie through their teeth once they have it. First they said the repair would take about 2 weeks roughly 6 weeks ago; then they said they could help out with a loan vehicle never happened. Then they said I could still drive my car while they wait for parts never happened and every time you call they say they will know more fill in the blank later today, tomorrow, Wed, next week, etc.  Find another auto body shop!Service:&nbsp;Body &amp; Trim

Betterment scammers. This place was the highest of 3 quotes I received but they were the 1 in network for my insurance company. So, even though they got the highest payment from the insurance company, they still wanted more and added a betterment charge for me to pay out of pocket on top of my deductible on the day I picked the car up with no notice . On top of it all I have a voicemail and email telling me my car was ready and that the balance due was my deductible. Clearly on the bill the insurance company paid the full price for a brand new tire so why should I have to pay an additional amount because I didn’t come in with a new tire? It’s a scamService:&nbsp;Body &amp; Trim

My car turned out decent, but they didn't fix one little dent they said they would. Also, the communication is absolutely horrible. They had my vehicle for 10 days and at the end I got completely conflicting information on where they were in the process, then was told I could be there at 8am when they open to pick it up because it would be done. I got there at 11am, and they were confused, asking if I was told it was done. It wasn't, but luckily it was done in about 10 minutes. Still had to wait around for paperwork. Just completely disorganized and frustrating.

Elmer was great! I came in and was helped the same day! I am very pleased with the friendly and fast service I received and will be back for future work needed on my vehicles.Service:&nbsp;Painting

I would like to thank Kimberly, Isaiah, Norman, Marcus, Desh, Charles and anyone else who was involved with me and the repair of my vehicle. You all are super professional and pleasant. You all answered all my concerns. So when I picked up my vehicle I was soooo pleased. It looked like it did when I purchased it off the lot with 11 miles on it. I noticed a minor scratch where the work was done a couple weeks later and everyone made sure they were available to correct the situation. After my accident I was so stressed but Auto Impact relieved me of all anxiety by continually calling with updates regarding the repairs on my vehicle. Thanks again!

Elmer is the best.  When I thought I needed repairs he was able to rub it out and not charge me.  Very welcoming front desk and I could not explain how nice they were.  Elmer I’d the best.Service:&nbsp;Body &amp; Trim

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