Auto Use

I’ve had a great experience so far. I financed my car in March of this year and the bank I had linked to my account I closed and am waiting on my new card to set up the auto pay and I always call and make my payment or send in a money order and every time I’ve spoken to someone they have been very understanding and accommodating. It helps tht I love the car I financed also. Life happens and it’s nice to have a company that does there best to understand.
5 8 years ago (02-06-2018)

As a dealer who has been doing business with Autoloan for over 24 years I can honestly say that they are an outstanding lender that always does what they can to help my customers with poor credit. Their programs are designed to help people get a vehicle and improve their credit score. If the vehicle purchased isn't up to par, look at the dealer who sold it....not the finance company. I've read a lot of the reviews here and many of the comments are just sour grapes. This company has ALWAYS treated myself and my customers like gold.
5 8 years ago (15-05-2018)

When I call and I am actually able to get through to someone, they are very polite in my experience... although, that doesn’t happen very often. I have called every day for a week and I’ve waited over 45 mins on hold every time before hanging up. I wish that I could post pictures on this review of the screenshots I’ve taken from each time that I’ve waited on hold! If they don’t want to answer my calls to take payments, I’m more than willing to keep my vehicle for free! It’s almost like they don’t want you to pay them............ their website never works for payments either.... poor customer service unfortunately...
1 8 years ago (17-04-2018)

I had no problem with them until it came to the end of my loan I contacted them to send me a list of dealers in my area that use them because the original dealer closed after 2 months nothing went through a different loan company they played off the last $500 of my loan I was not charged my car payment that week do to the new company paying them off the following week I look in my bank account and I see they took it out. It took me 45min to talk to some one to get well until we get that check we will keep charging you. What craziness
1 8 years ago (22-05-2018)

Auto Use - Auto Loan is an excellent vehicle finance company. They have very competitive rates and friendly customer service. We have worked with Gus, our rep, for many years. We appreciate the partnership and highly recommend!
5 8 years ago (26-03-2018)