Automotive Service & Repair, Inc.

Really disappointed with this place. I took my car here last week for what was an unknown problem at the time. I called on Monday to make an appointment for Thursday. I go in on Thursday and I make it very clear I need the car back by the end of the day. Noon comes and they say it will be ready Friday. Again I try to make it as clear as can be that I need the car back by the end of the day. The owner, Chris, says there's no way he can do that and that I should "uber around." So obviously he doesn't respect others and their time. Then I go there in the afternoon because the day has almost ended and I haven't gotten a proper update. Chris barely explains what's wrong but he thinks it's the head gasket. Common Subaru issue but he says it won't be ready until Monday and they're closed on the weekend. Why would it take 2 more working days to take care of a common issue? So Friday morning comes and I call and tell them to have it ready by noon because I found someone else who will respect me and my time and have it ready in a day. Chris explains that they finally know what's wrong. More than 24 hours after i drop off the car, they are just getting around to figuring out what's wrong. According to the other mechanic I used it wasn't the head gasket. So not only was their service bad but their diagnosis was wrong. Just don't go here. Unless you don't mind leaving your car to sit in their small parking lot for a week or more and don't mind bad service.
1 7 years ago (17-05-2018)

Brought in a 2008 Audi for a pre-sale inspection, which cost $100 and was done on the spot (I didn't have an appointment). The owner Chris seems knowledgeable and is very fun to interact with. The inspection itself was thorough and fairly quick, taking maybe 35 minutes. The only downside is that I had to wait 10-15 minutes while Chris was following up some issues with other customers over the phone - this seemed slightly disorganized.
4 8 years ago (20-01-2018)

***HOSPITALITY***This is HANDS-DOWN the best service I've ever received! Chris (the owner) literally was the most helpful and fair mechanic I've ever dealt with. He runs a tight ship and has great and hard working employees, but he gets down and works on the vehicles too. I called in the morning for a quote regarding a crankshaft seal replacement (I identified the problem myself and usually do my own work but I'm from North Carolina and here for work for a few months) and after talking with him on the phone I was assured he was going to do a great job and take care of the problem. He charges fair prices based on how long it actually takes them, even if it is faster than the standard time for service. This kind of honesty and integrity is NOT common. I dropped off my vehicle early afternoon after the phone call and was able to pick it up SAME-DAY with even extra stuff I had asked for completed (oil change, check-up, etc.). When I dropped off the vehicle and was waiting for a friend to come pick me up Chris made me a cup of coffee while he was in the middle of working just to accommodate me. When I came back to pick up the vehicle later that day I had to wait for a little while because he had other customers who were also picking up their vehicles. Chris treated everybody with respect and personally checked over each car and drove it with the customer to make sure everything was perfect before the customer left. I ended up being there until about 7 but Chris literally did not stop until the job was done. He personally washed underneath the engine bay so I could check for any more potential leaks or problems in the future, and BOUGHT ME DINNER along with his employees just for staying so late. I honestly don't know what to say but I've never experienced this kind of service. Fair, quality and fast work. Shout-out to Chris and his excellent mechanics!!! -Yes would recommend 11/10 -Yes I'm coming back for any other vehicle issues
5 8 years ago (18-04-2017)

Charged me for new O2 sensors and labor, but when I went to another shop for the check engine light again, it was the same P0420 message, and they said that they were still the original sensors. I don’t know how it took them two days to not do anything.
1 7 years ago (30-05-2018)

Provides honest opinion, works with you if you're on a budget and on time service.
5 7 years ago (13-03-2018)