Awning Place Inc

Terrible costumer service. Secretary was so cold. I ask a question and she just seem she wanted me off the phone.
1 8 years ago (16-04-2018)

We purchased the original awning from them and when the time came to replace the canvas we called them again, as stated by others, it was pricey but we had it done, after a few months we started getting birds nesting under the awning and after trying all types of fixes we called them to come out and see if there was anything they could do to lessen the problem. They said there was a service charge of 87.50, which I thought was high but agreed too. Two workers that were already in Manchester came about 2 hours later and looked at the awning and said there was nothing that could be done since everything was working properly. They suggested I have the Fringe replaced with a longer one so that it could be looped under the awning and seal it off from the birds. That seemed to be a good idea so I asked them to contact their supervisor and ask what it would cost. I didn't hear back from the company for a few days and called them and spoke to Bob and he said he didn't think it would work, but he would stop by at take a look once the snow we had that day melted. I waited another week and called again since it was a beautiful warm day. I set up an appointment for the following Wednesday. Wednesday came and went with no one showing up and no call as to why. On Thursday I called again and was told Bob had the Flu and would stop out the following Monday or Tuesday. Monday and Tuesday both came with no one showing up again and this time I waited until FRIDAY to call and see what was going on. The girl at the desk said he probably forgot so I asked her to have him call me back. I never heard from him at all but a BILL FOR $ 93 + came in today a MONTH after the original visit and there was never anything done to begin with, other then the 2 guys that were already in Manchester stopping in to look at it. Their Customer Service and front desk leave a lot to be desired if it's not a BIG $$ project you need done. I will not use this company again and if asked I will tell them about the lack of communication. I will pay the bill even though there was really nothing done to justify it.
1 10 years ago (13-03-2017)

Great customer service.
5 8 years ago (11-04-2018)

Great customer for Eclipse Shading Systems, great company, completely professional and perfect installations.
5 9 years ago (19-09-2017)

We have had our motorized sunscreen on the outside of our living room windows for 16 years . The system has functioned flawlessly . We are very pleased.
5 9 years ago (24-04-2017)