Bank of America Financial Center

Went into this branch Thursday morning at btw 9-930a. Wanted to see how the lines are and how many customer service reps are available for clients (only 1). Interested in opening an account with Bank of America but put off by the epic bad reviews on the consumer web sights. 2 tellers helping clients with an additional 3 doing nothing to help the increasingly growing line behind me. It took 10 minutes to step up to a teller, requested to speak to someone about opening a new account. She requested my license for whatever invasive reason and I am then informed to take a seat for the next available representative. Being a busy individual, I asked how long will it be to see a rep. The response from the teller was enough for me to change my mind. First off, 2 people ahead me does not give me an estimated time I will be taken care of. This is NOT the branch anyone would want to visit or open an account. The raised eyebrow looks that the tellers gave me in response to my informing them that this branch obviously has a wait time issue and isnt for me, was fairly low class and unprofessional. I guess this is what to expect from one of the few banks that was rescued by the Federal Govt ..Lesson learned. At both credit unions that I deal with, a couple of customer service reps are available first thing in the morning...My longest wait time to see any of them at either branch in the morning has been less than 10 minutes. Usually there is never a wait.
1 10 years ago (25-08-2016)

If you could do no stars I would ,worst bank ever.Always long lines,never enough tellers. The tellers inside have to take care of drive thru as well even with the long lines. I would never open an account there if I didn't have to go there for work I would never step foot in the place. Bank of America should be a shamed.
1 11 years ago (16-10-2015)

Terrible customer service they don't care about business. If you want to open a business account go to another place. Also everyone there give you different answers.
1 10 years ago (01-11-2016)

Busy location with long wait times, ATM ate my card here once too!
2 9 years ago (03-04-2017)

These idiots be like whats 1+1. They change everything without notice now that's bs. All I want is my F4 but I can't have it because they changed debt info the day before game stop takes my money.
1 11 years ago (03-11-2015)