Bank of America

Issue with Bank of America on 12/06/2022 I have been a Bank of Amercia customer since 2010. I currently reside in Germany and I was hoping to keep my checking account open to use when I go back to the U.S. Because of the $12 monthly fee that occurs every time my account balance is under $1,500, I decided to call and close my checking account and hopefully reopen a new account when I go back to the U.S. in March. The representative from customer service was very rude and unhelpful. Now, I am confident I am making the right decision by taking my business elsewhere.

The unfortunate thing is that the local community probably needs this branch and it doesn't feel like that all the staff here knows or cares about this fact more than they care about getting through their shift. Foremost, BOA needs to keep in mind that there a lot of bank and banking alternatives around and substantially they all offer the same things. The only distinguishing factor between these banks is customer service and unfortunately, this branch and specifically the assistant manager of the branch doesn't seem to understand or value that. The assistant manager at this branch is rude and appears to arbitrarily apply "procedures" based on I don't know what because I was instructed on different occasions to follow different procedures for the same activity dealing with my account when interacting with this manager when she was working the teller line. I asked for a copy of the procedures in writing since it appeared to keep changing, she couldn't produce it and then started to yell at me parts of the new procedure that applied to other types of accounts. Another employee who worked under this manager looked for nearly 30 minutes for the new procedure in writing but ultimately acknowledged that she couldn't find it. It was disappointing but she was nice and apologized in general for the experience, which I appreciated. I also witnessed this same assistant manager be very robotic and indiscreet with another customer about issues with his account, loudly announcing his overdrawn status in the teller line, when he was quietly trying to discuss his matter with her. In that instance, it was the same nice employee who reported to this assistant manager who took this man aside and privately and with some dignity discussed his account issues. I can go to another branch or atm to get service and to get better service but I shouldn't have to. Going into the branch shouldn't need to be stressful or an exercise in which a customer has to read the fine print, changing print or in this case, invisible print, to know what procedure they will be asked to follow when doing basic banking. Changing procedures, applying them unevenly and not being able to produce anything written about these procedures appears selective at best, discriminatory at worst. If another lower-ranking bank employee can figure that out, an assistant branch manager should be able to. Similarly, there should not need to be some specific status a customer need have to be treated with consideration and respect at the bank. Banks make sure to have a presence in a variety of communities and those banks should be staffed with people who see and respect the members of the community they serve, not staff who begrudgingly get through transactions at the expense, patience or dignity of the customer. BOA needs to ensure that the value it places as an organization on it's one distinguishing factor, customer service, trickles down to it's branch leadership because it will absolutely cost you business and it costs the communities your branches serve as well.

They do good work and are the same people each time I visit

Worst customer service in my life 9-10 people in line and only one person at the counter what kind of service is this? I am waiting since 1 hour

Overall the bank location is good and the team is helpful. They have their hick-ups but it is small things that don’t impact me much at all.

If I could put zero stars I would. Staff is totally incompetent and clueless.

Worst customer service imaginable. 7-8 people in line, 5 behind the counter... and ONE of them was actually helping customers. And it's like this every. single. time. I've gone in there. Huge waits, and most of the staff not actually, ya know, doing anything related to customer service. They have 5 or 6 desks and only 1 is ever staffed. Even better, wait 25 minutes, get to the front of the line and get told "Oh, we don't print stuff over here". No information posted anywhere about that, so just wasted a nice chunk of lunch break. Hire more people, have the ones who are there actually working to help, or stop pretending you give a damn about your customers.

Worst branch of any bank I had ever seen. I use to have business account with this bank 3 years ago. Got rid if it and came to this bank to deposit checks for my friend and it seems like this branch never improved a bit since then. Still have 8 people in line and only one teller working. Funny how people are treated like slaves by this banking world...

Danielle, the assistant manager, overheard a teller telling me I could not make a $40 courtesy withdrawal after my ID and bank card were stolen. I offered the police report, but was told no rudely. She then offered for me to wait over 45 minutes to speak with a relationship manager as she refused to verify the information. She was disrespectful and blatantly denied any offer of real assistance. She was not apologetic for my situation, and seemed as though she only wanted to make the situation more difficult for me. I was obviously upset and another teller wanted to help but Danielle interjected saying no I told her no. If this is Bank Of America's standard for customer service than it's not a bank I want to utilize after over ten years of being a customer!! Avoid Danielle if you can and I recommend giving branch feedback always regarding denials in help or assistance by tellera

Horrible customer experience. I came in to cash a check drafted from this bank from an insurance company from a total loss. I’m not a customer granted , I showed proper ID and the teller coldly tells me I can’t cash this take it back to the people that wrote the check and we will tell them why. Totally dismissing me. I took it to my own bank only wanting to deposit cash instead of a check only to realize nothing was wrong with the check. I just got a large dose of banking discrimination