Reviews
I had a fantastic experience at Bank of America, thanks to Joseph! He was incredibly helpful throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. Joseph was patient, professional, and went above and beyond to assist me in every way possible. I truly appreciate his excellent customer service. Highly recommend asking for Joseph if you need any help at Bank of America!
I am aware of the BOA system problem that is occuring 7/19/24 however I was in an emergency situation and even though they claimed there was nothing they could do to withdraw my money. The biggest issue that I have is how dismissive the teller and manager were. I was there around 9:20 a.m. I will not return to this location and after my experience will be changing banks. One moment of displaying empathy can make a significant impact. People have lost touch with the true definition of customer service.
Ranuik apologies if I misspelled is an amazing employee..she explained everything so clearly, she empathized with my situation and gave amazing advice. Give this amazing woman a raise!! She deserves it.
Ms Fish back was very knowledgeable and helpful to meet my banking needs She definitely is a credit and a gem to your work staff For that I am truly greatful!
Don’t deserve any star. This is the worst Bank of America branch. None of the staff are friendly and welcoming. No matter what you ask for, they are busy and require an appointment. The only Bank of America branch I went to that requires an appointment for anything. NEVER GO THERE AGAIN. The worst customer service and the worst branch or bank. ADVISE EVERYONE NOT TO GO THERE.
Worst bank that I have ever had to deal with. I live in Florida and before I move, I purchased a cashiers check for my niece which they told me will never expire. Not that I tried to cash it for her. They tell me that it has been sent to the state and it’s been months since I’ve been trying to get in touch with someone in that bank to resolve this problem. I asked mrs. Hamilton to send me an email more than a month ago. She still hasn’t sent it and when I call they tell me she is not available and we will give her the message. Please do yourself a favor and stay away from that location.
This manager is absolutely horrible and never is organized in her approach to customer service what so ever. I’ve been a client for years and this is the worst location ever nasty attitudes exhausted workers and everyone here seems mistreated. Always needs a appointment never can help with nothing and ever cares to help literally one lady laughed at me in my face when I asked for her help to process a money order back into my account saying it looked like play money and no one will take this money order seriously. When I needed to get assistance with my moms estate they scheduled me with someone who didn’t even do estate accounts after I waited 1 whole week for this appointment. Then when I wanted to open a account I thought management sent me to someone who could. She actually could not open the account and opened another one that I now have to close.
I went to Belair rd location they was not able to help me. They sent me to perring parkway location. Mariela and Stephanie was able to help me and they extremely helpful and polite
I recently started exploring the possibility of buying my first home, so I thought it would be a good idea to meet with a loan officer at Bank of America to understand my financial position and what improvements might be necessary. This led to an appointment with Mr. William C Traband, which turned out to be less than satisfactory. Within a minute of entering his office and exchanging pleasantries, he began discussing Bank of America's grants. Assuming this was standard procedure for first-time home buyers at the bank, I listened as he spent about 20 minutes extolling the virtues of these grants, mentioning that to benefit, my income should be below 80% of the area's median, as defined by the Federal Financial Institutions Examination Council. When I inquired about specific income thresholds, he vaguely mentioned it varied by location and showed me some figures on his screen. He then began to question my income, starting at lower brackets and moving upward. His line of questioning became uncomfortable, particularly when he expressed surprise at my income level, giving me the impression that he had preconceived notions about my financial status. Eventually, he concluded that I didn't qualify for any grants. The meeting left me feeling unsettled and reconsidering my association with Bank of America.
Joe Konish is the man! He helped me no one else could. Thanks
