Bank of America

The handicap Parking is very well accessible. I always get a polite and professional attention from anyone I talk to and have my questions well answered. Nice staff!!!

Tried to reach this branch this morning by phone multiple times and nobody would pick up the phone. Ended up having to drive to the location and there were employees literally standing around. Shame they don't answer the phone! This is a large customer service miss!

This location has gone downhill in the last few months. Long lines and terrible customer service.

In the middle of the week in the middle of the day. trying to call the West Roxbury Branch directly and no one answers the phone after several phone calls!

Terrible customer service. Always one teller. Lines are horrendous. Try going on a Friday. Just pitiful. I am thinking of pulling out my account and going to another bank. The teller Ameline is nice. The management had better wise up and put in at least 3 more tellers

They need to hire more staff. Do not come here if you have less than an hour to waste waiting. They also don't honor appointments. I was told to make an appointment online but it was a meaningless gesture. Will never come back here even though it's the closest location to my house.

I walked in on a Friday morning without an appointment. I was assisted immediately, Jessy was excellent, professional and helpful. The branch location is convenient, free parking, good service.