Basha Diagnostic

Everyone was very pleasant. They did great at explaining what was being done and what to expect for my first MRI. CD with pictures was handed to me and ready the moment I got up and left the room. I do like the fact they can schedule you in very fast. This makes it great for even a crazy busy schedule like mine. The bad reviews seem to be about expense. They have different rates depending on weekday or weekend. If you want to save some money schedule a Saturday MRI .

Been coming to Basha for years& today had to bring my 13yr old son for a CT. The staff& technicians are all very kind and professional. They made him feel extremely comfortable, as he was a bit nervous. We both had exams done today and was in/out within a hour. Would never go anywhere else!!! Basha Diagnostics is truly one of the best facilities I’ve ever stepped foot in. Thank you!!!

I went to Basha yesterday in Sterling Heights for the very 1st tike. Great experience all around. I was pleasantly greeted, and then I technician I was lucky enough to get - Stephanie Vanoverbeke was simply awesome. Very efficient and knowledgeable in her job, but at the same time a caring person, who explained things, and made what could of been an anxious experience as pleasant and stress free as she could. Was very helpful as well on assisting me have a bad hip and arthritis getting on and off the table , etc. . I cannot say enough about this wonderful person

VERY shady billing practices. I made an appointment to have a test done about a month in advance. The day before the appointment, they called me and demanded a $150 in advance to cover the copay. Insurance companies will tell you to NEVER pay copays in advance. They are supposed to bill your insurance company first THEN bill you what is your responsibility. I speak from experience that this greatly confuses things if you are paying with an FSA account and could cost you more money than necessary. I cancelled my appointment and will NEVER be back. Going back to Beaumont to have the test done, I never had this problem with them nor have they EVER asked me to pay a copay in advance.

The staff was very friendly and professional. I was told in advance to pay a deductible, but they only take debit or credit and that was the only thing I didn't like because I was prepared to write a check. Olga made me feel comfortable and was great at her job.

My second interaction with Basha Diagnostics this year. First time was the Royal Oak location and today was the 19 Mile office. Both visits resulted in tremendously kind/courteous office staff followed by exemplary technicians being smart, professional and kind. Prompt service both times. Clean offices throughout. It is November and I was at the Sterling office again today. Lisa and Zamira were once again pleasant, polite and expedient. Lauren, the x-ray technician, was also, again, proficient in taking 10 different X-rays of three different issues with exemplary speed and courtesy. Cannot say enough about the people at this establishment.

I had read the negative reviews and still decided to go to the Sterling Heights location rather than the Royal Oak location. I walk in and there was no formal greeting. They asked me for my script which I did not have. I expected the doctors office to send it to them. I had to reschedule. It would have been professional of them to have asked me to bring it with me since they did not have the script on file. They are so unorganized. Such a disappointment that I had lost 1and a half hour of my personal time. I also blame myself because I put too much faith in people doing their job well.

My appointment was at 9:30 pm. Jasmina immediately greeted me, and assisted me with emailing my script over because I forgot to bring it. As I was handing my phone to her so she could process the email, it slipped out of my hand and spilt her coffee all over her. She immediately cleaned my phone, before worrying about herself. On a more positive note, she's polite, professional and a pleasant to deal with. Her smile goes a long way too. If I owned a business, I would definitely steal her from you no matter what the costs!

In reading the other 1 Star reviews listed here, I can see that I am not alone in my complaints. Patient BEWARE - they WILL charge you more than you are quoted for if they can. This place is clearly full of swindlers who will penny pinch you for any random charge they can think of. I waited an additional 4 weeks for my MRI to have a Saturday appointment which I was told would save me $30. What they failed to tell me was that $30 credit does not apply if you pay through your insurance. They encouraged me to bill through my insurance I saw other reviews with this same issue which ended up costing me more than if I payed out of pocket. When I called the billing department to discuss the missing $30 Saturday appointment credit I was transferred to a very rude man who clearly had no respect for women as he spent the whole time on the phone yelling at me and calling me "LADY". They said that they would review my account to remove the $30 Saturday credit, but what they did was send my account to collections. Shame on them, completely unprofessional and unethical. I repeat, PATIENT BEWARE, THESE PEOPLE ARE NOT RUNNING A RESPECTABLE AND HONEST BUSINESS *EDIT to respond to the reply made on my review* My complaint is not baseless. Baseless means without foundation in fact. Here are some FACTS regarding my experience FACT: Basha scheduled me for a weekend appointment knowing that I had insurance under the guise that it would be cheaper for me. That is the reason that I decided to wait several extra weeks to have my testing done FACT: I did call the billing department to discuss my issue. I was met by an incredibly rude man who after speaking to me with disrespect, told me that I would receive an adjusted bill to reflect the weekend discounted rate. FACT: The next communication that I received was from a collection agency for the full amount, not the weekend discounted rate. FACT: I am not even close to the only person to have made practically identical complaints/reviews for this company. OPINION: This company has no regard for their patients and have low integrity as shown by their numerous 1 star reviews from other patients who have shared the same experience as I have. This is also clear in Basha's response to my review. Rather than taking a look at what the problem may be internally educating their employees to fully inform patients of what their overall cost will be, they would take the low road and blame the dissatisfied customer. I hope my review will help motivate other potential patients do their research and make sure they fully understand what kind of people they will be working with if they choose Basha Diagnostics.

Called both Basha and Insurance to receive costs of MRI prior to having it done. After MRI Basha charged over 20% more and refused to agree to price quoted. We paid the disputed over-charges 6 months ago and still to this day Basha has a collection company seeking the money and dropping our credit score. Basha sent to collections via their third party not insurance company despite what Basha reply claims. At least the billing company Basha contracted was honest about the errors. Again, no insurance company sent our paid balance to collections.