Bassett Furniture

Shelley sp? was so helpful in choosing what we needed for a new home. Unfortunately Bassett doesn’t seem to have a location in Chicago anymore so we weren’t able to order in store just online so I don’t think she is getting credit for the sale, so I at least wanted to annotate how much she and Michaela helped while we were in today.

We really enjoyed our trip to Bassett Furniture. Our Design Consultant, Denise, was incredibly helpful and thoughtful as we looked for the perfect sofa to match our current set and space. We are so grateful to Denise and cannot wait to enjoy our new furniture.

Working with Janice was great! We came in to purchase a chair and she put together a design for our room that enhanced the pieces that we already had. She quickly understood our likes and dislikes in color and fabric and was able to show us exactly what would complement our room. A very enjoyable experience!

I highly recommend Denise Belair; her level of customer service goes above and beyond and she always seems to be available in the years we have worked together. Denise's expertise with fabrics and knowledge of the furniture is exceptional.

Denise was awesome. She took the time to help us with every step of our purchase. Highly recommend!

We purchased 14 different items from Bassett ranging from side tables, carpets, couch, dresser, bed. We had a very bad experience with items arriving late, damaged and incomplete. It's been approximately 3 years and almost all of the furniture is now worn out and some has already had to be thrown away because it just hasn't lasted under normal use. There are only two adults using everything so I would have expected a much longer life given the price they charge for things. I would avoid this company for a number of reasons.

Ramona was a tremendous help during and after the process - bought our couch in Newton store

If I could give this place negative stars, I would. We bought couches and were told by the sales associate, Denise Chestnut Hill location, that they were in stock, ready to ship and would meet our desired timeline. Timing was very important to us, as we were moving into a new house and have no furniture. The furniture is fairly expensive, but we were willing to pay a high price for furniture that could arrive in a timely manner. We are now going 3 weeks without furniture to sit on. We cannot return the couches and buy something else, without being charged a 15% restocking fee. It's also impossible to get straight answers on timing; each time we call, we are told something different. In addition, it's clear that this company doesn't care much about their customers or the customer experience. Their attitude is that there's 'nothing they can do', even after I offered a few basic suggestions such as provide us a discount, or arrange for the furniture to be delivered to my house ASAP after it arrives at the local warehouse as it can take up to two weeks to get your delivery 'scheduled' even once the couch is just miles from your home. Hard to believe that no one at the company can take such basic, relatively inexpensive, actions to try and mend a customer relationship. As a result, I'm left to assume that they just don't care about their customers. I suggest you NEVER shop here. This was my first experience with the company and it's not something I will ever repeat again.

We had a fantastic experience customizing a sectional sofa for our new home. The process was so easy and seamless. We got to pick every aspect of our couch from fabric to cushions to legs to details. Ramona was fabulous, kind and patient while I had moments of indecisiveness. Of course wait times for couch arrival are outrageous during Covid times currently but that’s to be expected everywhere. They quoted us 20-25 weeks with customization while crate and barrel was 30 weeks with the 2 fabric options in store. I’d say that’s away better and we get exactly what we want.

Design consultant Janice at Chestnut Hill is so helpful and friendly. Would highly recommend!