Bath and Kitchen Solutions

I am writing this review of behalf of my parents, who recently had their bathroom completely refitted to a wet room. This was to enable my disabled mother and 83-year-old father full access to bathing facilities and to ensure they would be able to keep their dignity in their twilight years. The whole process with Innovative Bathroom & Kitchen Solutions couldn’t have been better, they held my parents hands all the way through the process and whenever a problem arose Kevin and Stella were there with honest advice and support. The bathroom fitters Ian and Lewis were very professional and always ensured any signs of them was cleared up at the end of each day. Due to my parents’ electrics, there was a need for some new wiring the electrician who attended was very methodical and made my parents feel safe and secure in the electrics in their home. On behalf of my parents and myself thank you for making the whole process easy 5 stars all round.

Very disappointed with this company. Although Stella was very nice to talk to. Then came Kevin on the day of my appointment. We talked about what I wanted and my budget and I asked to see samples of coverings but he had nothing to show me which I thought was strange. Proceeded to look at my bathroom and said he'd come to take measurements and would email everything to me. That was almost 3-4 weeks ago and I never heard from him again. Very disappointed. Not because I am so young do not judge me by my appearance. I wanted a walk in bathroom to support my changing needs and yet I was left hanging. All the reviews are not a reflection of the service I received which is why I can only give 1* I didn't realise that people stereotypically think you have to be old to be in need. I felt seriously let down as a previous company was putting pressure on me to make a decision on a 16k over priced quote but I wanted to do a comparison first. So it's back to the drawing board for me. So thanks IBKS.

Needed a shower enclosure in super quick time after being let down badly by another bathroom company. After ringing and speaking with Stella, she was able to supply and deliver within 2 days. Stella emailed us early on the day of delivery to give us the bad news that the enclosure had been supplied to them damaged, so the delivery wouldn't be happening when we expected but Stella then contacted us to say that she could supply a different enclosure at a higher cost but there would be no extra cost to us, although it would be a couple of days later. The enclosure arrived extremely well packed and early in the morning giving us time to tile the shower area ready for installation. we could not be more impressed with the service we received and we would highly recommend Innovative Bathrooms.

Thanks to all the team at IBKS. We love our new bathroom. Kevin's design for a new layout was just what we wanted and Stella helped us with product choices to coordinate colours and finishes. The installation team were great too and finished everything to an excellent standard.

Without doubt one of the best companies I have dealt with. Aging knees dictated the time had come to replace the bath with a shower and the service we received from IBKS throughout the planning and installation was exemplary. The plans were drawn and submitted within a couple of days and the installation took three. The cost was reasonable and Ian and Lewis did a first class job of installation, always cleaning up after each day. My thanks also to Stella for her assistance in the showroom and Kevin for the design. If you want a new bathroom or kitchen give them a call, I'm sure you will be satisfied.

My mum had been planning my bathroom for many months and made many trips to see Stella in her showroom. From the first time she visited she made her feel like her most valued customer! She took time to listen to what she was looking for and really went above and beyond to find items she thought she would like. Having visited lots bathroom shops over the past 9 months the service and person attention she received from Stella was by far the best. Anyone looking for a bathroom should definitely visit here, shes is extremely knowledgeable, full of ideas to and her showroom is beautiful. Nothing was too much trouble. Thank you Stella for your patience with my mum, i know how particular she can be!

When Mum could no longer use her bath we looked for someone to replace it with a shower. Couldn't have found anyone better! From the start Mum was listened to with patience and given good advice. The whole process was pain free and Mum now has the bathroom of her dreams which is also a safe environment for her. Thank you so much. Would recommend you to anyone.

A small company - so you get the personal touch without the empty smiles - but know what you need when you explain the problem.In our case it was a replacement lavatory. Not put off by the cast iron waste pipes, or the small space in which to work. Didn't try to sell us a complete bathroom suite - big DIY companies take note! The gentleman who did the work did what can only be described as a Heroic job removing the old loo and overhead cistern, Filled all the holes neatly, Wrestled with the pipe work, fitted new panelling, Put up with the attentions of the dog, and all with a Zen - like calm that would make Tripitaka hang up his sandles and go work in a call centre. Highly recommended!

We are extremely pleased with our new bathroom. Excellent quality and expertly fitted.