Reviews
After the recent purchase and installation of our new Mendota "high quality" gas insert for our fireplace, we can't imagine why anyone would buy from any other dealer. The Bay Stoves crew was on time, precise, and professional. The log set looks absolutely real and the "inside-installed" unit performs perfectly, just in time for Thanksgiving and the upcoming holidays.
We recently purchased an electric fireplace from Bay Stoves in Edgewater. Robin was very helpful in making our selection. She provided brochure as well as a cost breakdown. The installers were great. We would definitely recommend shopping at Bay Stoves for a fireplace or wood stove.
We called in Bay Stoves to service an older unit 2005 model, which they assured us they could do. However, less than a year after our service which cost over $1000, the stove started malfunctioning again the same grating sound that we later learned was the convection fan. We called them back and reluctantly paid for a second service. Days later, the problem had started *again.* This was the point at which things really went south. We called again, but the this time company's representatives were extremely unresponsive to repeated calls, voicemails, and emails. Two weeks later, with no response from Bay Stoves, we reluctantly reached out to our technician directly who had kindly given us his number, even though he wasn't supposed to, who advised us as best he could via text. When Bay Stoves *finally* got back in touch with us to set up what should have been a followup appointment for a service visit that had failed to resolve the issue, they tried to bill it as a completely separate service visit we're now at $1500 and counting for service that has failed to yield a functional unit. The representative the owner was very rude and dismissive, claiming that the problems with our stove must be a result of something we were doing wrong. In the end, rather than offering to make it right, the owner agreed to waive the fee for the follow up visit on the condition that that Bay Stoves would henceforth be refusing to do business with us, as we were evidently no longer worth their while. Having decided, ourselves, no longer to engage the services of Bay Stoves in the future, this parting of ways is about the only satisfactory experience I can say we have had with them. I want to be clear: our technician was helpful and friendly and did what he could, within the context of what is evidently a very poorly run and badly organized business, to resolve our issues. This seems like a classic case of management/owners getting in the way of their employees doing their job effectively.
I love the stove. Eric, Ryland, and Steve did a great job of installing it. If you want a great product with great service, you have to use Bay Stove! Bill C
Steve and Ryland were great! The worked quickly and seamlessly to clean out our chimney in the old house we bought! I can’t say enough nice things about them. We had tons of questions and he took the time and used great detail to explain everything. If I could give them 10 stars I would! Use Bay Stoves and you won’t be disappointed! Happy Customer here!
From start to finish everything was great. Madison is the one that sold me on my unit. She gave me all the information I need to fit my needs. She is your best salesperson. The gentleman that installed my unit left everything perfect and gave the instructions I needed to use my fireplace. It looks perfect!
We could not be more pleased with the entire process of purchasing a new fire place from Bay Stoves. We originally stopped in just to look, but that look turned into the installation of a much larger fireplace. Robin was extremely helpful in the selection process. Madison accommodated our schedule for the install appointment. Eric and team posted on time, worked very efficiently and kept the demo of the old unit and the framing and install of the new extremely clean. We are very happy with the result and would strongly recommend Bay Stoves to other potential customers.
Excellent experience. Crew arrived exactly when they said they would and finished in the time they had estimated. Totally friendly and courteous crew who know wood stoves and how to install them inside and out. Well done! Highly recommend.
Awesome friendly family owned business. They have been cleaning my old pellet stove for 3 years now and are always on time and are extremely knowledgeable. This year we moved and our new house didn’t have a pellet stove so I went back to them and bought a new stove. As soon as I walked in all of the lovely ladies who work there were on point and helped me out immediately. I went in to ask some questions and left with a new stove! Awesome team at Bay Stoves!
Fantastic service. We had a chimney inspection and use Bay Stoves for our yearly wood stove cleanings. Staff is on time, attentive and always does a fantastic job. Office staff is so kind and always willing to go the extra mile for you. We won’t use anyone else! Highly recommend!
