Ben Bridge Jeweler Timeworks

Wish I knew this place was here before visiting Hawaii. I would have brought more money for something nicer. I've been collecting watches for 20 years, and have over 100 watches. They have all the good brands that collectors appreciate, from affordable options to Patek Philippe. I ended up buying a Tissot PRX as my souvenir from Hawaii.

Many years ago, I happened to be shopping at Ala Moana and decided to pop in to look around Time Works I was greeted with the warmest welcome. I was lucky enough to meet Lisa that day! Her knowledge is remarkable. She takes her time and explains how to care for each item that I have purchased from her. Her genuine nature makes me feel comfortable to have her assist me with my jewelry collectibles to be sent away for repair. Her smile is contagious and you can feel how much her coworkers love and respect t her.

Amazing service, amazing staff and overall, an amazing experience. Francis F. helped me get my dream watch. I was honestly so shocked to be offered one, but now I'll never forget this anniversary trip as we will always have something to remember it by. I'm so grateful to have worked with Francis and his amazing customer service from start to finish. I felt like I really had the full experience and would definitely come back here again and again. It took many times before I was able to get my watch...please be patient - it will happen and sometimes, when you least expect it!

We always enjoy visiting the Ben Bridge Watch Store while in Honolulu. We have always encountered polite and professional service at the Ala Moana location. This time was no different. Yuki assisted my wife and I in the purchase of a Cartier Timepiece, and she was wonderful. We will definitely go see her again for future purchases.

I purchased a watch from Ben Bridge at Ala Moana.Shopping Center. I’ve been there a few times before this purchase, and Francis’s knowledge on watches and his professionalism always impressed me. So, needless to say, I asked him to help me this time again. He spent a long time with me to find the perfect dress watch for me. I am very happy with my purchase and I definitely recommend Francis to anyone who is looking for a good watch as well as would go back to him for another one.

Working with Nancy was extraordinary, she walked me through every step, detail, and question I had when I purchased my first Rolex. If anyone in the area is looking for not only a great timepiece but to have the best customer experience come to Ben Bridge and they will take amazing care of you.

Ben Bridge Jeweler and Ben Bridge Time Works both did a phenomenal job when my wife and I visited the two stores at the Ala Moana shopping center in Honolulu! We worked with Yuki at Ben Bridge Time Works and Karen at Ben Bridge and all I can say is we were treated like family even though it was our first time at these locations! It was our 10 year wedding anniversary and I shared my passion for watches and our desire to celebrate 10 years with watches for each of us. We purchased a beautiful Cartier from Yuki and gorgeous Rolex from Karen. These ladies are true professionals. They took so much time with my family, our children, getting to know us and develop a relationship! It was one of the most authentic and friendly experiences we have ever encountered. The best part of this story is it almost didn’t happen given how difficult the Rolex supply is. But by the end of our trip the stars aligned and these ladies demonstrated some incredible team work and service leaving our family with memories and two watches we will forever cherish. Please go to both of these locations and begin a relationship because they are true professionals and some of the best in the business.

I am in the process of purchasing 3 watches from this establishment @ $2200 each. I was glad to receive a 5% discount after taxes which I had to ask for. I got a Bottled water on my first visit which I had to ask for and saw another customer receive a stuffed animal on my second visit which is apparently given out for purchases over $200 again, I had to ask to get one of those too. Perhaps if I was a tourist or Asian looking , I might receive better service, but unfortunately I look like just another hawaiian local. Still waiting to get an espresso, maybe I will ask for one if my order is fulfilled....

Tinna is the best! If you want someone to fight and get what you want, don’t go to any other sales person, trust me. Excellent service, friendly, and really gets to know you. Extensive knowledge on all watches and the market, while paying close attention to detail. Amazing watch buying experience!

I didn't really get a good experience the moment I walked into the store. The sales associate didn't really look like he wanted to help at all and basically looked like it was a hassle having to open and show me certain models. I get the feeling that unless you have a watch on you well worth the price tag or look like a prospect buyer you don't get any decent service. There are plenty of nice selections of brands and various models, but with poor customer experience I won't be coming back here and would rather give my business somewhere else.