Berks Lanes

I want to begin by stating that a 1 Star review is being generous. I recently held my daughter's 5th birthday at Berks Lanes, and it was the biggest nightmare from beginning to end. When I checked in with the "manager," I should have foreseen how the day was going to unfold. We started the party having to wait for our scheduled time as there was tournament on the lanes. However, this is nothing compared to the chaos that would later ensue. When my daughter’s 20 guests were done bowling, we headed back to the party room. When we entered the party room, I was outraged to find that another party was sharing the same room!! Besides it being very impersonal, it presented MANY problems throughout our allotted 45 minutes in the room. Besides the adults and children feeling uncomfortable, food took forever to come out (I personally ran 4 trips from the kitchen to the party room), drinks were flat and I had to request another drink choice (which took even longer), utensils, napkins, and cups were forgotten and guests of mine had to pitch in to retrieve all of these items. When it was time to lite my daughter’s cake, there was a baby from the other party crying (not their fault but fault of Berks Lanes for even having another party in there). It made it very difficult to even hear the guests singing. However, I did not even touch on the worst part of the day. When I went to the manager to inform her of our terrible experience, she immediately started blaming the teenager in charge of the party, stating he should have asked for help. She tried to defend herself by saying that she did ask the teenager if he needed help. WHAT A JOKE! She not once went back to the party room to see for herself. A good manager would have pitched in bringing food out as well as other needed items. She took off his tip to try to make it right when our bill was presented. ARE YOU KIDDING ME?! Taking money from a teenager to make up for her lack of management of her facility. I informed her that he WILL receive the tip, but the deduction to my bill will still stand. And it still gets worse… I recently found that several cards that had money and gift cards were never received. SHAME ON BERKS LANES FOR THIS DEBACLE.
1 7 years ago (25-04-2018)

This place is lots of fun. If the bowling isn't your thing then you can try out the arcade, the pool table, or the bar. Either way it's a great place to spend with family and friends. They do serve food here and have bathrooms.
5 7 years ago (23-03-2018)

Nice lanes. Good size arcade. Plenty of seating at the lane.
5 7 years ago (18-05-2018)

I love coming here. Its a cute place with a lot of lanes, a bar, an arcade, and a food concession area. Its pretty cheap too! However the staff are becoming increasingly more irritable, not only towards my family, but to many others I witnessed as well.
4 7 years ago (22-02-2018)

This bowling establishment is brightly decorated and offers the modern touches you have come to expect. They also have a decent sized arcade, but this is a little pricey as most games are around a dollar to play. Great place to bring friends and family.
4 7 years ago (24-01-2018)