Reviews
Went to the emergency room by ambulance for illness. Found out it was covid. ER was absolutely amazing!!! But the staff on the second floor which is where I was admitted to, was the worst nightmare. I'm hypoglycemic, and was supposed to get an IV for fluids..requested food several times, nothing was done. UNTIL I said I was leaving. Then all of a sudden 4 nurses wanted to calm me down to stay.. I was laying in the bed for three hours, with no water offered, no food, when I asked, no thing done. So I left. Filing a complaint because of negative care I received on the second floor!!!!!! All they cared about was the paper they MADE me sign before I left, just to cover their buttons.
I needed to find out if the imagining center could perform a certain test requested by my doctor. I fumbled around through their automated attendant, got a operator who sent me back to the same automated attendant, spent 17 minutes on hold and finally gave up. If they can't answer their phones in a timely manner, it tells me my healthcare is not a priority for them.
Horrible hospital. I've lived in many states and this is the worst hospital I've been to in this country. I have had nothing but bad experiences there. My latest one was today, I went in with severe abdominal pain and bleeding. I was a week post op. There was only one other person in the waiting room so I was relieved. Well it started filling up and I sat there while they called people who had just gotten there into rooms. I've worked in an ER so I understand it going by acuity levels but these people had complaints of a hurt foot, sore shoulder, etc. I went back to triage to tell them I was leaving and why and they convinced me to stay because of the severity of my issue. Well apparently it wasn't severe enough because I went back out to the waiting room and watched as they continued to call patients with minor issues back I could hear their complaints because I was sitting near the check in window. Frustrated I returned to triage and had them remove my IV and left. My doctor had no available appointments for the day when I had called prior to going to the ER, but when I called back in tears after leaving the ER they felt so bad they made room for me to come in. So glad I have a great doctor. He urged me to never go to BMC and that it was worth the time and drive to go to another hospital/ER. That's why I didn't have my surgery at BMC, even my doctor knows they are a horrible hospital. Don't go there. I'd give it zero stars if I could!
My father died here in November 2023 after giving him a medication that gave him pneumonia. While he was dying, they tried to get his rehab to take him back so he didnt die in THEIR hospitalEvery time we left the room they went in and harassed my dad’s girlfriend. They also had a nurse who was trying to bully her into giving him heavy sedatives on top of pain meds so he wasnt conscious at all to say goodbyes. He cornered her and told her she was making him suffer by not giving him the sedatives. Shes a nurse in North dakota! She deals mainly with end of life care patients. Which she told him. Instructions where given to the hospital for my dads end of life wishes, number for the creamtory etc. They never called them. My dads body was there for a week with no contact to the funeral provider and both me and his gf played middleman. All in all dont go to this hospital if you have a choice.
I mean if the 2.3 stars didn’t already throw you off and you want to attempt to go to BMC the care and staff will definitely throw you off. The staff is disgustingly judgmental and my boyfriend who’s had over 14 months clean from ALL substances was treated like a full blown addict FOR BLADDER pain but people have been wrongly diagnosed here, people are given such bad care and just…it’s bad. If you’re in the Berkshires and you find yourself in North County I would just take yourself right to Fairview Medical Center . BMC is a huge joke, it always has been but it’s getting worse and worse. Not all staff are bad, some people unfortunately it’s the only job they can get or they’re tied here with a commitment because of a tuition policy. My poor grandma would rather pay an extra $XXX ambulance fee to Fairview than go to BMC. I mean as I said…it has a 2.3 star rating FOR A HOSPITAL. Regardless, there’s so much more to say…but I would just tread cautiously and ALWAYS get a second opinion.
My 87 year old mother was brought there by ambulance after throwing up black fluid at 4 pm. The staff didn't see her until 10:15 pm. Is that acceptable? This is an understaffed, poorly run, totally disfunctional medical center with the same reputation it always had, terrible.
This hospital really needs to be shut down. I'm shocked it's even still in business. I had the displeasure of waiting almost half a day in the ER and it wasn't even busy! and that was the best part of my experience. I had 3 major issues with this hospital, things that they could easily get sued for or shut down over: 1. While checking into the ER, they made me sign a bunch of paperwork while I came in for extreme dizziness and disorientation, although my husband was thankfully at my side. THE SECRETARY DID NOT INFORM EITHER OF US THAT THERE WAS A LAPSE IN MY INSURANCE AND IT WAS NOT VALID. She took down my information, looked up my insurance, and did not inform me that it was expired, which is ILLEGAL. I did not find out until 5 days after my ER visit! I got slammed with a hefty ER and ENT bill thanks to this incompetent secretary who committed malpractice. I worked as a medical secretary so I know how the process goes. When we tried to dispute the bills, the hospital ensured us they will get to the bottom of it and fix it, then we stopped being able to get in touch with them, and then we found out that they immediately sent the bill to collections. This hospital cares about ONE thing, quick, easy money. 2. When it was finally my time to be seen in the ER, I entered the room with THREE YOUNG FEMALE NURSES, and one nurse ran through the typical questions, and ASKED ME IF I AM SAFE AT HOME. WITH MY HUSBAND they didn't know he was my husband, just assumed? IN THE ROOM RIGHT NEXT TO ME. You are supposed to ask that question with the patient ALONE. NOT WITH A POTENTIAL ABUSER RIGHT NEXT TO THE PATIENT. Lucky for me my husband is an angel, but what about the women who come in with their abusive partners, or even a potential trafficker??? What if the woman spent months to convince her captor she needs medical attention, just to feel completely defeated that these 3 clueless and incompetent female nurses didn't care enough to help her? Absolutely insane. Why ask that question at all??? I hope those nurses are never in a position where they need to secretly ask for help and it doesn't come. 3. The ENT I was referred to, Dr. Stamm, had the filthiest patient room by far, that my husband and I have ever seen. So nasty that we took pictures. There was old blood on the floor, the room was filthy and was clearly not cleaned in quite some time. There were dead bugs inside of suction canisters and on procedure carts. The doctor diagnosed me with vestibular neuritis but did not prescribe me the steroids to treat it and just told me to 'wait it out and see if it goes away, and if not then it could be a brain tumor'. Thousands of dollars WASTED just to come to this useless conclusion. BMC is an absolutely useless healthcare system. Thankfully I got a second opinion elsewhere and was prescribed prednisone which promptly resolved my symptoms. The endo unit is the only positive thing about BMC, otherwise I'd avoid this hospital and its affiliates at all costs. Make the drive out to another hospital, you'll probably still get seen quicker even if you drive like 6 hours.
If I could give negative stars I would. Numerology department is THE WORST. Does not return calls. Does not respond to messages through the portal in a timely fashion. Does not contact you with testing results and forget about veing able to speak with your doctor because that will absolutely NOT happen. Your health is not important to them and you will sit and suffer until it becomes a malpractice suit. Completely negligent and unprofessional.
The nurses in the emergency room are incompetent. The waiting time is long. There is a very good reason that the rating is low.
If I could rate this place a 0 I would. Where do I start... Doctors are trash with no medical bedside mannerisms, disrespectful , when told something is going on it took 3 days for one particular doctor to come in Dr chili and when she did she didn't want to hear what I had to say but instead went on to say she had already read what was wrong in the notes, mind you comminication absoultly sucks so I wouldn't think a note would be correct seeings most nights I either got no sleep or was puking and would hear that it was reported I slept through the night no problems Little backstory I'm 19 years wheelchair bound paralyzed with 7cm bone showing surgerical wounds and was hospitalized for sepsis , wound /blood infection and the horror show started from the beginning, I had been complaining that I wasn't sleeping itching , puking with hives all to be told that there was nothing
