Best Buy

Location: Okay, Parking: Okay, Service: Decent Have what I was looking for: Yes, Have to wait long to check out: no, Overall: I have been here a few times and ihas always seemed cluttered and unorganized. Today was different as it was better designed to find products I was looking at. This location is bit smaller from others I have been to, but I do feel confident that will have what I need at that moment. YesnI would go back again 3.5 stars...

Horrible customer service! We bought a certified refurbished Iphone, you might expect some quality right? Nope! The worst iphone Ive ever seen in my life. Scratches everywhere, including the camera!! one of the associates was very hostile and loud even though he wasn’t involved in the transaction his name was Mario i guess. The local manager came ready with pre-assumptions from his associate the loud aggressive one. We got literally scammed for 45$ restocking fee for literally opening the phone in front of the store and 5 minutes. Alisha was nice btw! But once that aggressive guy joined everything turned upside down. the last time we will ever use Best buy!

Alisha is very knowledgeable in her field. She was helpful and answered every question my boyfriend had. We were very pleased with her genuine customer service. They didn't have the TV we wanted in store, However she was kind enough to help us order the TV online and have it shipped to our home the following day.

I had a return, and the assistant was quick, knowledgeable, and helpful. I found 5 $100 bills and the sales person, quickly took it and said he would turn it in. However, I didn't see an item that matched my needs. I was surprised that the salesman disparaged some of the items on display.

We just picked up our orders. There's not many items on sale. I was eying the Ninja foodi air fryer but still it's full price.

Geek Squad lady was awesome! She was very friendly and quickly figured out what was wrong with my iPod case. I wish I had asked her name but she was already busy taking care of next customer so I didn’t want to interrupt.

Yesterday, I asked for an hp laptop but was only shown one and then talked into buying a dell for over $1300.00. Naively, I thought that was the only hp that had the screen size I wanted. When I got home turned on the dell laptop it worked horribly, it took over an hour for google chrome to download, the mouse/cursor never appeared on the screen and it worked poorly. I think the sales guy knew it was a bad laptop and purposely unloaded it on me. I felt like I was being handled the entire time I was there, but I needed a laptop. The next morning I went to another Best Buy and exchanged it for an hp for $300 less and it works perfectly.

Called to get a quote on fixing my laptop by geek squad. I didn't want to waste the gas to go all the way there if I didn't like the quote. They won't give quotes over the phone. That's ridiculous and scammy. I'll get my laptop fixed somewhere else with more sensible policies.

Believe it or not I had a great experience today at rancho Cucamonga best buy. I was totally dreading about having to go shop based on my previous experiences. I was pleasantly surprised to find what was needed and they had 4 cashier's so no waiting.

I saw a pattern here, when I asked a couple of associates from different section for a review or showcasing a product that I am originally interested to buy, instead they tend to recommend and introduce items that I am not interested in, seems like their main interest is to get a better commissions out of final sells so they tend to push those items so much that crosses the marketing trap. Also prices are not as cheap as some other competitors.