Best Buy Smyrna

I wasn’t going to write a review. However the fake reviews & dishonesty landed me here. This is the second time this has happened & customers need to be aware of the poor customer service of Best Buy. I visited this store to purchase this particular clear case that advertised at $14.99. The picture below advises the case was $25 & is now on sale for $14.99. I proceeded to check out & advise the store clerk, he states “yeah it’s in the wrong section. Customers put things in the wrong section all the time.” I go take the picture to advise the clerk the sales tag states it’s $14.99. He then pulls up the site & attempts to show me a different case & price. He goes gets a goofy looking guy, I guess the manager to honor the price. The “manager” does not apologize for the mix up but says “ yeah we we not suppose to do this but I’ll do you a favor”. Very unacceptable. Needless to say I declined the “favor” & left the store. Poor customer service at its finest. Take accountability for your stores mistake & apologize to the customer for the mix up. Never make the customer feel like you’re doing them a favor or it’s a problem due to your price mix up. I will NEVER give my money to Best Buy. They will soon end up like circuit city & the rest of their competitors who are no longer in business.

Ryan was a very knowledgeable and patient associate with incredible customer service skills! He assisted me with my online purchase while in Best Buy and speed up the process of the waiting time to pick up my laptop!!! Thanks Ryan you are the best!!!

Needed a computer for school. Was able to find a decent desktop and laptop with extra cords to hook up my tech and spent $700. I took pictures of the price tags so the blue shirt could find it faster and it went really smooth.

Bought my son a tablet yesterday from here and I finally found the tablet I've been looking for for him with the thick case and it was 200$ which Is not bad at all and to keep the service rolling its partnered with amazon and firestick so u would have to have a amazon acct and its 7.99 a month definitely more affordable than adding a tablet to your phone plan like I did at first and paying for the line to be on on it . only thing I didn't like seems like the man at the register didn't know much about the device . but I figured it out . thanks guys . Ill be back .love the stance on it too

Very sad to give a low rating as this feels more of a corporate issue than this store in particular.. Purchased a tablet online for In Store pickup which said "Available for in store pickup today". Planned entire next work day to pick it up as the store is about an hour and half from my home. Wake up the next day now on my order status says "Unavailable at this store for in store pickup" which is frustrating. I see what my options are. "Change store pickup" in 2 weeks it will be available at a store 2 1/2 hours away from me and others are longer wait. "Ship it to you" Says can have it shipped to you in approximately 1 week, sadly I purchased this for its quick availability to use 3 days from today.. After 2 hours on hold with the answering machine I decided just to stop by since I planned my whole day around being at this store for pickup. The employee at Store Pickup was kind and told me it sounds like it was available when I bought it but someone else bought it in store that night and now was out of stock. So much for online reservations I guess... canceled and got my money back pretty fast to now shop elsewhere per the Best Buy employee recommendation.

Horrible workers here!! Julio is a horrible manager he didn’t even resolve the issue that these people were trying to throw me out when all I wanted was the last ecobee tstat that they said they had in stock but AMIA said that there were none and why was I still standing at the register! Rude rude rude! People should work at McDonald’s or Burger King. Horrible customer service I will never shop here again and I advise you all not to either

Bought a 85” TV from Best Buy. Took a day off to wait for delivery from 7am-7pm. Got a call in the morning saying we were #4 on the delivery route. Waited all day - Best Buy never showed. Called at 7pm and was told the TV never arrived at their warehouse and they can’t deliver a TV they don’t have. Good News! They are so sorry about that! They promise to do better next delivery day - as long as we stay home from 7am -7pm.

We were looking for a specific desktop that we found online. It said it was available at the store so we looked around for a bit and couldn't find it. Gone are the days when a best buy employee are walking around to help. The only people around were those at desks with a very long queue. They offered to help once they got to the folks standing in the line for a while. So we continued to walk around and stumbled upon the item and a random spot in the store. Can't imagine how long it would have taken to get help. Om the brightside, the cashier was super nice. Loved her!

The sales people in the mobile phone department here have conflicting policies and a very poor attitude toward customer support. I went in store to buy a new phone and trade in my existing phone. They did not have the new phone in stock, so I had to order it at a discounted price with the intention of getting the trade-in credit when I pick it up and make the swap. 2 weeks later when the phone was delivered, the employees this time refused to honor the discounted price AND apply the trade in credit. They blamed it on the previous employees saying they should not have sold it to me at a discount in the first place. While they were polite, they did not even consider honoring the agreed price which I had already paid; they immediately refunded my amount and said if I wanted the new phone, I would have to pay full price. I begged for what my options are, and they only thing they offered was to email the general manager Julio. I did that but have not received response. Very disappointed in Best Buy overall with this experience.

This place is so disorganized!! They don't even know what products they sell or even have in store! I was forced to stay around and wait for something that they told me they had in stock then acted like they couldn't find it and that it wasn't "in stock" within MINUTES?! I will happily NEVER shop here again! I hope Best Buy goes just as well as circuit city and radio shack down the drain! With this HORRIBLE customer service and the nasty attitudes they had I'll pass! Don't shop here if you value your time or your money!