Best Local Window Cleaning

I tried to cancel cleaning visit when we were informed by text whilst away on holiday so could not grant access to rear. They attended anyway and broke our fence whilst climbing over. When informed, did not really accept any responsibility and I had to buy and replace the fence panel. Still charged me for the visit. We have been using them regularly for a year or two - now cancelled. Update: the clean was completed between 18-22 April and I found the damaged fence on my return from holiday and informed you the email of 24 April. I would not expect to need to request a refund and an offer to cover costs of damage was not forthcoming. It just seems like good business sense to make the offer to maintain good relationships. On a separate note, you have been charging nearly £40 per clean and my new provider is cleaning less than £30 a visit so eventually it may cover the cost of the new fence panel.