Better Business Bureau Serving Metropolitan New York, Long Island, and the Mid-Hudson Region

I called BBB NY to ask about how to make a complaint. The person I spoke with was dismissive from the outset, and sometimes sharp. He showed apparent impatience and after I said 'Ok, guess that's all then, goodbye,' there was just a shuffling, but no goodbye, then he hung up. These people need better training for courteous phone manners.
1 8 years ago (24-05-2018)

As of now I am happy to say Elite Masons corp. agreed to compensate for the work that needed to be redone. We will be receiving payments over the next few months.
1 9 years ago (17-05-2018)

Do not believe a word the BBB says. They are fake. The BBB is a privately held franchise. People THINK they are a government agency - NOPE. It's a pay to play scam as we found out. (Just the TRUTH) We had a terrible experience with a company the BBB has listed with an A+ rating. We left a review of exactly what happened. 2 days later the review was gone off of their website. (we found really bad reviews of the company we reviewed elsewhere on the net). They protect bad businesses who PAY and hurt good businesses that know better than to pay. The country is slowly learning what the BBB is all about. You can google the BBB - look past their own result and you will find complaints. 20/20 on ABC did a reports and so did Time Magazine - BBB deserves an F. I notice you can not write a review about the BBB o n their own site. Anyway there are endless complaints about the BBB on net. Judge for yourself.
1 9 years ago (06-03-2018)

the bbb of nyc is not to be trusted. others here have shared this. their information is inaccurate, dishonest, incorrect. they are clearly a for profit organization. i agree, it's pay to play. we had a competitor post fake reviews abut our company. bbb refused to remove them. it actually took them over 1 month to even get back to us. this competitor pays the bbb for their crooked accreditation. they have an a- rating when it should be an f. we did a test and posted a review on the competitors site. it was removed in a day of publishing. this competitor is known to be dishonest, yet the bbb of nyc has them with good rating. do not believe their listings or reviews. they make up the rules and it goes to the highest bidder.
1 9 years ago (22-03-2018)

I had an ongoing dispute with ConEdison for three months, with no response or positive results regarding a bill. After I filed a complaint, there was a quick resolution to my satisfaction. I'd still be pulling my hair out and not sleeping if not for the intervention of BBB. a BIG THANKS!!
5 9 years ago (25-02-2018)