Better Business Bureau Serving New Mexico and Southwest Colorado

The BBB New Mexico is not responsive to consumers and the consumer does not have access to review, response in the same way the business does. A consumer is allowed one response when reviewing a business; the business is allowed to make multiple response. The director if you can reach him (he is never in his office and seems surprised if you call him at the number listed on his recording) is not available. From what I understand he protects businesses from consumers all the while bestowing high ratings to corrupt, greedy businesses. This organization has no respect for consumers; read the reviews. It is impossible to get a consumer phone call answered. A long recording claiming they are at lunch or it is outside of business hours is what I have heard for the past week; at all times of the day. If you are able to get a phone call answered the Director is never there (what does he do?) and he seems annoyed and angry if you call him at the phone number from his messaging. This is a private number; where did you get this number. How does one make a formal complaint about the BBB?
1 7 years ago (01-06-2018)

Quit promoting un-licensed contractors and handyman. You are bringing America down by advertising illegal services for them. I was told the BBB website was being revamped to correct this issue and months later it's worse. I thought the BBB's mission was to help the general public not get messed up with them not advertise for them. I wish you would realize that anyone who contracts anything needs a license to do so and they also need someone who is licensed to conduct the work, ie Journeyman, but yet you promote the opposite. Handyman are not allowed to advertise at all in New Mexico. Well they don't need to you do enough for them. Read the laws before you advertise for them and quit advertising and giving great ratings to un-licensed contractors. One other note why is this BBB office not even accredited with the BBB like the other BBB offices? The rating is "NR" and their web page offers you to "Be the First to Review" but when you try to it won't let you. Are you guys a scam and not even affiliated with the BBB and that's why the Not Rated status is posted for you?
1 7 years ago (03-05-2018)

These people are stupid they dont want to do there job. There web site dont work and the people on the phone keep trying to send you to different people worthless.
1 8 years ago (04-12-2017)

I am grateful for their service they provided to us as a new found business we were able to rectify the 1 issue with 48 hours of the complaint -thank you BBB!
5 8 years ago (26-06-2017)

These people are a joke. They have no desire to work with a business and get to the bottom of an issue. They should look at there own reviews they have a terrible rating. They are not biased or far. They post anything even if not truthful. They are horrible people to deal with and they hurt hard working businesses. The BBB response has nothing to do with my complaint. They try to justify how wonderful they are......just look at there reviews.
1 9 years ago (09-08-2016)