Biker's Outfitter

Consumer beware. I never write reviews but after my experience I had to at least get my story out. I called this company in late September to stay ahead of the busy season and get my snowblower serviced. Was told it would be $269 + parts for a tune up and they would pick it up and drop it off. When it was ready, I was told the bill was $384 as there was a $75 pickup/delivery charge that I was not told about in my initial phone call. When the truck showed up, there was a huge banner on the trailer pic attached for “free pickup/delivery Before first snowfall and new customers only I am qualified for both, that in addition to they never told me about this charge, I thought my phone call to them should be straight forward. Called and talked to the owner, Harry. Harry said all his employees tell each customer of the pickup fee and since I called two weeks before the promo I was not qualified. The conversation never got confrontational, but I could not believe how short sighted this decision was. After expressing my disbelief Harry offered to refund me half of the delivery which of course is a good gesture, but again to lose future business over the other half was ridiculous. Harry then doubled down on his statement and said, “Not to call you a liar” but that all employees tell the customers about the pickup fee. It’s one thing to stick up for your employee, but this was in fact calling me a liar. Either way, I would highly recommend to do business elsewhere and simply google “snow blower tune up in my area” to find someone for half the price and not be disrespectful to a new customer that just paid $400 to have their snow blower serviced.

I've been using this shop since 2019 and they have always been amazing. Adam works at the register and has gone above and beyond when I've needed anything. Not only did he answer the phone before they opened, he helped me out with towing my scooter, and followed up with fantastic customer service. The owner is absolutely hilarious and also extremely customer service oriented. If you're looking for a low-key shop with top notch professionalism and service, this is the place for you.

Thank you Harry for your understanding and responsiveness. Thanks to the mechanics who worked on my scooter and to Gus as well. My scooter is running very well now. You have great scooter parts and I look forward to doing business with you again. Please forgive me for being emotional at times. Wishing Biker's Outfitter Inc a very good 2023. Richard .W

My scooter had been stolen and damaged. I brought it here to get it repaired. Adam was incredibly helpful and they got it back in shape quickly - and they did not charge me an arm and a leg! I was delighted when they told me the price!!! They also have a great selection of scooters. Wish I had bought mine there in the first place!

Talk about a life savor! Incredible service-could not have been more gracious for their accommodations. Between the staff and mechanics, they prioritized figuring out the problem with my scooter before the charge to have it fixed. The generosity was shocking to say the least. I’d recommend this shop being the first option to having your motorcycle or scooter serviced. You’ll be more than happy with how your situation is handled. Thank you is an understatement.

I had my motorcycle tires installed in one day and they had the Best prices of any shop in the área. Fast service. I also bought the worlds lightest dot Helmet. They have a huge selection of helmets and leather jackets. Awesome bike shop!

Great prices. Excellent service. Tons of motorcycle parts and accessories. Highly recommend.

Want to give a shout out to Melisa that works there ! She is the best she helped me so much when I needed a certain leather jacket I give this girl 5 stars for her costumer service . She was very up beat and treated me like family !! Thank you Bikers outfitters for having such a wonderful employee ! Thank you Judy

Brought my snowblower to these guys because my regular guy had knee surgery and the experience was not good. They told me I needed a coil and the cost was gonna be about $185 and that they would call me if anything changed. I had just replaced the carburetor with a factory carb and unfortunately it ended up being the coil and spark plug wire assembly. When I went to pick the machine up the bill had jumped to $414 and they told me they had to clean carb and fuel system which I had just replaced the carb and cleaned the fuel system thoroughly. Seems like a money grab to me. Beware!! Harry never even dealt with you and never said do what ever it takes. Your a liar and are a bunch of crooks. I’ve read all of your reviews and it seems to be a pattern.

I purchased a used Kawasaki ninja but the headlights weren't working, I brought the bike back 3 times and was told that's the way it's supposed to be but bike will not pass inspection. Recently brought it back again and was charged 800. For a battery and one headlight, the other headlight is still not working...500 to replace a tire....these guys are master criminals...I've never felt more robbed...also bike was purchased at 1300 over book value...congratulations for the highway robbery...Your greed has left you blind to your INCOMPETENCE.....