Blue Cross and Blue Shield of Massachusetts

Consistently refers me to places that don’t even offer the services needed. On one occasion they sent me a list of places that were all out of state, one being in Arizona. Unbelievable.

Terrible health care insurer. Astronomical premiums. Annoying phone system. Can't reach them on the weekends. Apparently no error checking in their billing. Take 45 days to correct their obvious errors.

Sent me a survey. I went to go fill it out. The website told me "we've heard enough from the likes of you people" and didn't want my feedback. So here it is anyway. :D #medicare4all

They are currently running an end of the year scam sending out notices that one of your expensive prescriptions will no longer be covered on January 1st. When you call they give you the run around , put you on hold, etc., but if you persist they say that the notice was sent out in error.

Paying for premium coverage. Had to switch from Anthem BCBS to BCBS MA. Now meds are not covered. Why?

The first and only medical insurance hotline I’ve ever called with well educated representatives and knowledgeable, balanced, and helpful information. Ms. Joyce is an encyclopedia of expertise. Five stars.

APPALLING. They do not take serious medical conditions seriously and let people with disease struggle. Even with a costly premium for what is supposed to be INSURANCE COVERAGE. Would not recommend.