Blue Dolphin Pools

Never use Blue Dolphin Pools & Spas Inc! Blue Dolphin installed a brand new pool liner over five years ago and after hundreds of calls, emails, visits to their store, promises they would be there to fix it they haven’t. Below are pictures I just took the cover off the pool so it hasn’t been cleaned yet but you can see by the pictures they do very subpar work and that’s being nice once you pay them they do not follow up. Please share with others so they don’t have this happen to them. Blue Dolphin does not stand by their work! I have spoken with so many people who have had this happen to them and to people who have worked there. They agree that the man who owns this company does not stand behind his work. To add insult to injury, he replied stating that he has 'no record' of my attempts. Wow... just wow.

Let me save you some time. Hire Blue Dolphin for your new pool installation. Being such a large expense, we spoke with multiple vendors. The owner has been doing this for years and was so helpful in helping us understand the trade-offs. We appreciated the honesty of their sharing their strengths and areas where they are developing. For instance, I wanted a feature that wasn't currently in their wheelhouse to their level of comfort. Together we formulated a plan and we're thrilled with the outcome. The people doing the work come installation time were incredibly hard working but were always courteous and friendly. At the close of the project, they felt like family. A special call out to Scott who has such a calm demeanor and was amazing. Our one challenge was in regards to communication. It was at times tough to understand exactly where we were in the course of the project, or whether certain outstanding issues were going to be addressed. In the end, our happiness was the most important and they stood behind every promise and addressed every wrinkle. I think that the communication issues are likely a symptom of the industry that tries to do so much, so fast, in such a small period of time. These guys are working endless hours and are committed. It's just hard to know that when it is your first time. I am so happy that we chose Blue Dolphin and will recommend them to anyone. We love our pool!

At least they sold us the right liner. BUT... they recommended 2 liner installers that were subpar and didn't care that the contractors they recommend are poor. The 1st contractor Chad from Aquaduct ghosted us. Fine. The 2nd Matt from Granite State Pools, a complete jerk had us jumping through hoops til all hours of the night, pumping out rain water, cutting out the bottom of our own liner, etc, all to leave us with a half torn down old liner without saying a word... he just left photo of what he left us with! When I called Blue Dolphin to have another contractor recommended the associate was very rude, never had a contractor call us, and never returned my phone call or addressed the issue. DO NOT USE THIS COMPANY! Their customer service and professionalism is lacking 10-fold.

The folks that work there are exceptional.. Todd, Nancy and Rory, the head of the service department and Jason, Nick and Cam are the best. Those folks always go above and beyond to help their customers have a great pool experience and they are working twice as hard because they are understaffed because so many people right now don't want to work. I applaud you all for getting us through this season kudos

I went into blue dolphin to inquire about purchasing a hot tub. They had two on display but nothing visible to me as to cost or the features of each. Since no one came to assist, I went to their check out line to talk with an employee. One employee helped a customer in front of me, the other was at his station head down ignoring me. Not even looking up to say he can’t assist me. Finally another employee came and asked how he can help. I told him I was interested in hot tubs. He told me we don’t have any to sell until towards end of summer. Then he told me a website to go to the manufacturer of hot tubs they sell. to look it up, I was dumbfounded by the pure lack of any attempt of service. I’ll be buying a hot tub, but not from blue dolphin.

Very convenient; shopped 4 other pool companies before picking Blue Dolphin to install our new pool, everything was provided as promised, no surprises, very helpful staff as I was fresh and new taking care of a pool. I follow their direction in the spring and throughout the summer and my pool is crystal clear and my family just love it. Had a few issues in the first few months of operation but they had a lot of patience with me and it all came together. I appreciated their extra attention. Thank you Todd

This year we had our in-ground pool liner replaced by Blue Dolphin. We are very pleased with the results. The liner is exactly what we wanted and fits perfectly. Bob and the installation crew were professional, efficient and friendly. They went above and beyond. The price was very reasonable also. I highly recommend Blue Dolphin. Also, this year, I had an imbalance in pool chemicals due to my miscalculations. Todd and the store staff were very patient and worked through the problem until it was solved. They are a great team to work with.

I wish to take back my five star review from last year. Three phone calls, 2 emails and a text have gone unanswered. Will not be using Blue Dolphin againServices: Swimming pool equipment maintenance