Boost Mobile Store by Evolution Wireless

Great service. Mosiah is the best! He helped me activate a new phone. He was very honest with all of the options available and guided me through the whole process.

I went to activate my new phone and they did ad great job seting it for me, and. Walked out of the store within 15 minutes. Mosiah is very proffesional and cares about solving customers needs.

My husband needed a phone. Mosiah helped us get a new phone for a great price. Will definitely recommend!

The first time that I came here it was great. The last two times have been horrible. The most recent time is where I researched the deals and went to move my kid's phone over. The admittedly inexperienced worker ported my child's number over before telling us that we had to purchase a more expensive plan. Nowhere did the signs make this requirement. It was also not on the website when I researched it. We decided to cancel, but it was too late, she already ported it over. To make matters worse, she didn't care to wear a mask despite the Governor's Orders and thier sign that says that masks are required because they care about our health. Her porting over the line caused all sorts of headaches getting it ported back and we haven't been able to yet. I called several times to get the information and no one answered, so I drove back in to find a sign that said "back in 30." We waited for almost an hour and had to leave. This is completely unacceptable.

OVERVIEW - 4.0 Came here to upgrade my wife's phone, being as the older one had cracked, and she was due for an upgrade. LOCATION - 4 This location is along State Street, but so easy to miss if you're not careful. Kind of misleading with their sign along the building facing the street, when in reality it is located inside a strip mall. PRICE - 4 We paid a reasonable price for a brand new phone iPhone 6s I think the current newest model available is the iPhone 7. My wife's phone is set up on a plan for to call internationally for ten bucks a month on top the current billing, which isn't bad, but I think she's grandfathered into that plan... PRODUCT/SERVICE - 3 I have a bit of a complaint in this category. It took a while to setup the plan, which I understand, but in the end the poor guy set up my wife with a whole new phone number, and she had two active lines her "old" number and "new" number. We called and addressed concern, he said he'd have it fixed, 24 hours still the same issue, it was only after calling in again a different employee was able to remotely fix it. POINTERS/PERKS - 4 Come in when the building is vacant, if there are other customers, it'll take forever. Especially if the customer is social. which was our unfortunate case. The employees typically look out for their customer's best interest. EMPLOYEES - 5 The guy that setup my wife's phone was rather polite. A plus was he is bilingual. I just felt that he didn't know entirely what he was doing. That being said, granted now days some phones seem to be so complex, that I don't know if I'd be able to do better.

This store is truly garbage. I've had the unfortunate experience of having to try and use this store several times and the customer service was atrocious. The first time I went in was when I was looking to switch to boost and the guy was in there with several of his friends taking about his sexual exploits from the night before in Spanish. I was in there with my daughter who was 13 at the time I guess because we look white he thought we wouldn't understand if they were talking in Spanish news flash. I may look like my white dad but my mother is Mexican and my daughter and I are both fluent Spanish speakers. We left immediately. I called later to complain turns out he was the manager at the time. The second time I went in by myself this time and he lied so bad about the phone I was looking to buy and it's capabilities. Luckily I had already done my research so I knew what he was saying wasn't legit. Today I came in to try and pay my bill Google says there open 10am to 3pm Sundays the sign in the door says the same. I got here at 10:45am and waited until 11:30am no one has shown up. Don't waste your time here there are dozens more boost stores in the valley I have been to that have much friendly and knowledgeable staff that actually Maintain proper professionalism and are opened the hours listed as advertised! *****Updated*****4/1/19 I received a response from Randy today about my review. Thank you for getting back to me promptly but your poor attempt to do nothing but discredit my experiences and concertc only further drives my point home. Of course I have the right store I'm not senial I have not mixed up your store with another you are on State Street just south of get some funds and ammo sandwiched between the Thai restaurant and the laundry mat. I don't take the things I said lightly and you shouldn't either. I didn't end up buying my phone's from your store because of the poor costumer service I received. The only reason I was even returning to your store at all is because you were the only one listed as open in my area. You also need to have another look at your point of sale system mate because I have paid my bill at one of your other locations. I was serviced by Jovana who was a true delight and a wonderful example of costumer service. I don't know what your paying her but it should be more!!!

Mosiah Mendoza did a great job! Perfect service.

Service wasn't very good guy just blew me off basically

Very helpful and polite. And helped me out getting set up! Thanks

I went into this location to buy a new phone and Lucy helped me out. She was great! Super friendly, professional, and helpful! I really enjoyed working with her, she even stayed extra to be able to make sure my phone was activated correctly and working fine. She should get a raise.