Boutique Air

Boarding time - 11.40am (as stated on my boarding pass) Flight departed - 11.37am (I don't even know how much earlier they closed the gate) Proof of both shown below in pictures. I did NOT receive any notification at all from the flight/gate agents. No announcement, no call, no email, no message (I don't understand why they take contact details, if they never use that information). No one was even present at the gate when I got there. Took me a couple of minutes to find someone to talk to (had to google their customer care number and then was put on hold for a couple minutes) while watching my plane take off from the window. Had to reschedule an important meeting as a result of this. The worst part is, the airline company wasn't ready for a refund, they said they can only provide flight credits. I had to argue over the phone, for exactly 42 minutes, to get them to book another return trip for Monday. That's 40 bucks for going to and coming back from the airport straight down the drain. They have bad policies, and worse customer service. I thought I can book this because the plane tickets almost costed the same as a car rental (including underage driver and insurance fees), and I will get there faster if I fly, but boy, what a bad idea!
1 8 years ago (05-01-2018)