Bradford Exchange The

Products are nothing like the catalog or advertisements. I ordered a snowman globe with a train circling around for more than 100 dollars. cant even remember. i did get the item on time. no issues. but the product was so cheaply made and train stopped working in 2 days and the so called collectible is nothing more than a cheap trinket . hope they sell quality products in future
1 8 years ago (13-05-2018)

I ordered a Christmas gift for my Grandmother. It arrived on time and she was happy with it, but then I received second and third packages from Bradford Exchange, which were other items from the ‘series’. When I ordered I had the option to select the single item or the three-item series and clearly remember choosing the single item. I was careful about that as someone else had warned me that they had been sent a series of items instead of the single item they’d ordered. When I called the company, the customer service rep told me that I must have ordered the series. I told her firmly that I had not - I also told her that I didn’t appreciate her ‘blame the customer’ approach. After going back and forth a few times, she admitted that the website asks you twice to buy the series, so I had selected the single item and then, before checking out, I apparently had to OPT out of the series again before placing my order, in order to receive the single item. I asked the rep whether they have a high number of returns for this reason. She didn’t answer, which I took to mean yes, they do! I assume the company does this intentionally, banking on the fact that not everyone will go to the effort of returning the extra items they are sent and then their auto-billed payments will go through. As for me, I returned the second package weeks ago, only to be told that they hadn’t received the package yet. Hmmmm, how convenient, guess I won’t be receiving a refund. Buyer beware. Companies that use dishonest sales techniques like this don’t deserve our money!
1 8 years ago (22-03-2018)

This company provide 2 ct ring in 250$.This company employee and directors needs good doctors.Those bunch of people thought every body is mental
1 8 years ago (09-05-2018)

Total SCAM... They will charge your credit card over and over and over again! They over charged me 4x what I ordered and never got it in the first place! DO NOT ORDER FROM HERE MASSIVE SCAM!!!!
1 8 years ago (23-04-2018)

I never subscribed to their newsletters, but I kept getting junk mail advertising coins. I even called their CSR department to complain and they confirmed that I had no account with them which literally means they are spammers.
1 9 years ago (31-01-2018)