Break-Away Travel

Terrible experience. They seem to care less about helping you travel. They have no excitement, no passion. Very unfortunate that they chose this as their career path. Upon arrival, we were not greeted. The attendant did not share her name, nor did she ask for ours. We asked for information about a popular international destination. The attendant only suggested a trip that she had recently booked for someone else. She did not ask what we wanted to do or see. She did direct us to websites to look things up (which we have already done) and pointed to a magazine rack for us to explore trip options. What is the point of your job if I can do it myself with Google? I was under the impressions travel agents have travel experience and they know the ins-and-outs of certain destinations and have insight to travel discounts. At least with this agency, the internet has made them obsolete and their attitudes and customer service acumen makes them insufferable.
1 10 years ago (02-01-2017)

Helpful
5 9 years ago (06-05-2017)

Got us the cheapest flight and rental car thanks Break-Away Travel
5 11 years ago (01-03-2016)