Brookshire Suites Inner Harbor, BW Premier Collection

The proximity to the inner harbor is perfect. The evening clerk was great very personable. Even the security guard that monitors the outside was great to speak with. The hotel is going to renovations, which was probably a long time coming, but not rating based on that. The room was not cleaned thoroughly. We found a leftover sock on the floor. Garbage on the bathroom floor and in the dresser drawers. No hairdryer. We've stayed at several Comfort Inns and truly enjoy the complimentary breakfast of waffles, eggs, and sausage. However, we only found out in the morning they were only serving cold cereal and muffins. Very disappointing.

Let me say u get what u pay for. The condition of the room is not as clean as it looks. The heat doesn't work. I went to the breakfast upstairs I got hot water and a muffin they didn't have anything much out. I understand its Christmas eve so they probably thought no one would be here. The bed was itchy and because it was cold i didn't sleep good at all. There no phone u have to go out in the hallway if u want the front desk. The staff was nice a young man helped with my bags and the lady at the check in was nice.

The only good things I can say is good at the hotel is the convenience of being close to some of the key surrounding areas like the aquarium and a few restaurants for instance that are walking distance away. Other than that, I never experienced a hotel with no housekeeping service, their customer parking is away from the hotel, so they do have valet parking services, my room didn't have an iron, only one pillow, the phone line inactive and no shower curtains. Once I made my request for my shower curtains and extra pillows. They were given to me at the front desk. Remember I stated, "no housekeeping services", so you become instantly the self-serving housekeeper for your own suite. Well in addition to all that I've stated, at least the queen size bed was very comfortable!

Had to battle the weed cloud at the front door. No on-site parking. No wash cloths or hand towels, guess I was lucky to get two towels. I understand supply chain issues but, when they ‘cleaned’ the room… don’t they put the linen into the rooms at that time? The TV didn’t work but was fixed when I called downstairs….that guy said he didn’t mind running as he is making money. Thank you sir but you had already been there since 5am and it was around 10 when you came to the room. I hope you got some sleep. oh yeah.. the phone in the room is dead so I guess it’s for decoration? Use your cell phone to call the desk if you need anything. The previous Reno looks like it was done by a 5year old Not a professional. No breakfast, the poor girl was still cleaning up after the previous convention—also the reason I was given for no linen, they used all he had. The manager hasn’t been there long and is trying to fix things. I wish him luck. For what they charged for my stay…. I wish I had spent a little more and stayed somewhere else.

I don’t even know where to start. When we walked in our room there was a drill still plugged into the wall and the one tv didn’t work. The people in the room next to us were partying and definitely smoking. They say there’s a no smoking policy but some people don’t follow the rules. The hotel is under construction which is why it’s also kinda bad. The elevator makes a weird noise and I got scared it would break or we would get stuck. The only good thing about this place was at the top floor there was a nice view of the harbor but that was the only good thing. If you’re on a tight budget knock yourself out coming here but I do warn you about this place. I felt very scared there. Be careful if you do come here.

CLICK ON MY NAME AND THEN CLICK PHOTOS TO SEE PICS FROM MY 1 HOUR STAY! This hotel should be ashamed! It should close down completely until major renovations happen. The elevator is damaged from the flooring to the walls. You are let off on your floor to the smell of bug spray, like the pest control person just left! And the rooms... wallpaper peeling, under the bed is dry rotting, the sheets don't fit the mattress, the windowsill caulk looks like vomit, the tv has a wall mount but sitting on a wobbly stand... I was OUT within an hour! Demanded a full refund and checked into a wonderful hotel nearby that admitted they heard how bad it was. Have some integrity Comfort Inn. SHUT DOWN AND GET IT TOGETHER!!!

Everyone was really nice and friendly but they were undergoing extensive remodeling. The toilet and shower ran pretty constantly and a worker came into our room, I'm assume to work on it, but left when he saw us. It wasn't a huge deal but I would expect to not pay full price during construction. My biggest complaint, I was very upset when we were told breakfast on the weekends was from 7-10 and we got there at 915 and it was cleaned up and the woman told us it was from 6-9, which starts your day off on a bad foot.

We are currently staying here and have not been please. My employee upon check in went straight to his room and he had no shower curtain, no complimentary hand soap, shampoo and conditioner. Honestly the hair soap wasn’t the problem it was no hand soap and shower curtain. My room also had no hand soap. When I asked for our rooms to be serviced and for fresh towels and extra wash clothes I was yelled at across the lobby by the housekeeper asking me where I left them. I left at 9am and returned back at 530pm and my room was in fact not serviced and no fresh towels and the dirty towels where where I had left them. I immediately called downstairs but no one answers the other phone. I even called from my cell phone and still no answer. I have stayed at other choice hotels and am disappointed with this location. If you are wanting to book here keep in mind the windows are not well insulated and you can hear EVERYTHING from outside. I had a hard time sleeping because it’s like having your windows down. The water also does not properly drain in both rooms.

While the room was ok at best, it was the most affordable inner harbor hotel. The part I liked most was that I could kind of see the harbor from my window. However beware! I woke up in the morning to an $800 and a $300 charge on my credit card from Comfort Inn. The front desk said they’re system was “hacked”. The did refund the money but I have found out from other locals that this has happened here before.

TLDR: you get what you pay for. Pros: the staff, who helped resolve any issues they could, and the location, which is really close to a lot of Baltimore attractions. The room I had was also spacious, even if there were problems. Cons: just about everything else, unfortunately. It’s clear this hotel needs a huge investment of money, but renovations are seemingly stalled. Some things that were negative about my stay were: a broken tv, a sink that only has cold water, having to request a shower curtain a first for me, no parking, a door that didn’t always close all the way, and a hotel that is just generally run down. It’s clear this hotel was pretty decent even a few years ago, it just needs a lot of help. It’s fine for a night, as a place to crash, but I don’t think I’d stay here again without a clear investment in the staff and building. Also -- they have charged my card multiple times for this stay with different 'authorizations'. I called the 24 hour customer service line and was told there is nothing they can do until two weeks ! after I check out. This complaint is not specific to this hotel, but more the chain. Really disappointed with this-- but want to reiterate the staff were as helpful as they could be within their constraints. Comfort Inn, support your staff.