Reviews
I looked at the Google review and I was concerned about the customer service issues and was a bit hesitant. But we had no water before a holiday so I needed a the work done fast. I called around and they put me on stand-by right away. Two hours later they were at the property doing an estimate. The staff was very polite and knowledgeable. Lyndsay was friendly and Linda and Marty were very knowledgeable. The job was done quickly and as expected. They explained what was going to be done and the cost.. They even were able to start earlier than I expected. Marty even gave me some tips for ongoing maintenance of the well. I had a very positive first experience with this company and would use them again. I was surprised by the bad customer service review after my experience so I asked Marty about it. He explained to me that they had an operations manager in the past who would not follow up with customers or complete the estimates and they had let him go due to this issue over a year ago. I was glad to hear that. It is a shame that one bad employee can ruin the reputation of a good business. Well so far so good. I am happy with my experience.
We had Bucks County Well out for a tune up and servicing of our water softener system for our home in NJ. They were amazing. Very friendly and knowledgable! They took the time to explain the issues they identified and what it would take to fix it. Best part is they had all the replacement parts in the truck instead of having to order parts and return another day. Within hours we could taste a difference in the water and notice an increase in pressure. In addition, instead of trying to push an upgrade of the system they offered some additional maintenance tips to keep the current system up and running efficiently. We highly recommend Bucks County Wells for servicing your water system.
Had a well leak, and a pump issue. I Called and they responded right away. John spoke with me after hours, and his crew fixed my well issue within 24 hours for way less than I envisioned. One of the best service experiences I’ve ever had.
AWFUL CUSTOMER SERVICE!! If they say they are going to call you back, they won't. Owner came out to do the estimate. It took forever to get the estimate back. I called repeatedly and the office girl would say 'we will call you back.' They never call back. Finally, she told me they didn't do an estimate. I found the guys card and told her who did the estimate, and then they got me the quote. Price was on point with others and my old well guy recommended them. Extremely hard to schedule the work and then they showed up 90 minutes late partially because they went to the wrong address, like 5 towns away. Didn't have everything they needed for the job. All in all, just awful customer service. I run a small business and work with a lot of contractors, but this is the worst customer service I have ever received. Once they did the work, they screwed the whole thing up, costing me BIG $$ to fix. AWFUL..DO NOT USE!
Company is unethical and unprofessional; did not diagnose situation correctly and wanted large amount of money to do work that was not needed. Company tried to take advantage of situation and took too much time to get back with results, making excuses. Company does not employ properly trained personnel and utilizes faulty equipment. DO NOT USE!!!
I spoke over the phone with Patty, and she was incredibly detailed and helpful in answering my/my buyers' well system related questions. Thank you, Patty!
Fast response, Patty was great, she is very knowledgeable. Honest company.
Quick service
