Reviews
Great showroom. The owner is a cool dude. The technicians I met were all very nice.
Used them 3 or 4 years ago to repair tile and had their affiliate company replace pool cover. Pool cover ripped in first season. Settled for half what we paid for it to get rid of the guy. Said the wall would fail and that’s why cover ripped. Automatic Pool Covers put a new one in and told me the wall was solid. Still no problems with it. Having tile done again. Just learned the tile Burke did was secured improperly, which caused still more damage because water was permitted to get behind the rest of the tile.
I was saddened with the level of follow up with these guys. I have a home warranty. The warranty company requires that the tech get work approved prior to starting to ensure the claim will be paid. Pretty standard. I let them know this when I called. I was told someone would call me back to schedule a time. No one called. Instead someone showed up and my mother fielded the tech. She had no idea what my discussion was. So the tech came through and did the repair work but I couldn't get it approved since I wasn't there. So I got stuck with a bill. The problem was furthered when I emailed to address these concerns. A supervisor named Jeff emailed back, presumably not realizing I was copied on the exchange, and said "I don't see a need to contact him. He's being purposefully deceitful. Would have been nice if he merely thanked you for repairing the heater as was his request. Please make sure we do not service this pool again." Wow. So, let me get this straight. When I send an email to clarify my concerns that were not addressed, I'm expected to thank you for not doing what was requested? And I'm blackballed as a result? It's very disappointing to see this level of customer service.
Great service, Great people, Great work. I would recommend them for all your pool needs. Had other companies that couldn't do half of what Burke has accomplished.
My service guy was a man name Toby. I'm a big question asker, so everytime he was doing something I was right there to ask about it, but every question I ask him, he responded thoroughly and was very patient with me. Love the service here!
I called to find a company to quote pool tiling and plastering and the owner told me “we’re more expensive than the other guys” , “we have our own client list”, and “oh you have other quotes, you should use one of them then”. What company doesn’t want additional business? Awful.
I have used Burke Pools for 4 years. They have replaced just about everything from heater to filter system on my pool and spa. If there is an issue, they fix it. They are very responsive and keep everything clean, clear, and running well.
This has got to be the worst pool company in town. Don't even try to deal with their horrific service .You will regret it! The owner is a total and complete jerk as well.
True professionals.
