Butler County Passports

Terrible mail carrier service, just recently complained about a package being miss delivered or lost. Knowing the post office it's probably miss delivered, and now lost. So, I had to go though this process of submitting a complaint and waiting to get a call back. My call back was the definition of poor service. So first off I would think that someone who is answering phones of a business would introduce the business and give name and title. Attempted to voice complaints about the package and getting someone else's mail for the last two years. Basically got 30 seconds of I don't care and we'll look for your package, I didn't appreciate the rudeness Celeste.

They put "unable to deliver because obstructed entry" I called to explain that my front entry is handicap accessible and I work from home that no one attempted a delivery and the girl yelled "it'll be there tomorrow" and hung up on me! The absolute definition of Pathetic!

I can’t speak for their deliveries but in person service was amazing, i went with 3 of my brothers so that we could all get our first passports and it went incredibly smoothly, while we were there they treated all the other customers great too.

We don't even know what to do got off work had 3 packages that said delivered to parcel.Went to my p.o. box that we pay for had a key our packages weren't in the parcel someone's false teeth were there instead so hopefully nobody got our packages instead.We dropped the box with the false teeth back into the blue box. We will be up there first thing Monday and hopefully no one else took our packages or else we don't know what to do but that'll be over a $100 loss and we won't renew our p.o. box and will start shipping using a different company.

Package tracking said out for delivery around 6:30 this morning then at 3:20 this afternoon the tracking said it just arrived at the post office and is ready for pickup. I paid $9.99 shipping to have it DELIVERED to me. What's worse is I live 5 minutes or less from the post office but the tracking wasn't updated until after they were closed and I know that because I was still keeping an eye on my tracking info even after the mail delivery person had come and gone and it said expected delivery by 6:30pm. Otherwise I could've picked it up today before close!! The tracking doesn't even say "attempted delivery" I'm hoping this is not a consistent issue with your post office but judging from other people's reviews it seems to be.

My carrier keeps saying my house/driveway are not accessible for package delivery. Saturday I was supposed to get two packages - one from Amazon and another from a different vendor. The Amazon package was hung on the outside of my mailbox and I did not receive the other package because my "driveway was in accessible". Why didn't they put both on the mailbox in the same bag?! Actually, the second one would have fit IN the mailbox. Horrible service. I've called several times and I still get the same result. Packages and sometimes even the mail not delivered for days. Another carrier told me that our house has been changed to the end of the route and the regular carrier is slow. They have to be off the road by 7PM so they will say your house was not accessible if they just run out of time for delivery. WHAT?! What time do these folks start that they can't get done by 7PM? Are the routes too big? Are they having trouble finding carriers? Butler Post Office needs some serious upgrading.

Staff are usually speedy when dropping off or picking up packages. Overall a convenient transaction even during peak times.

Update 10/26/19. Exactly the same thing happened. No sign of the mail vehicle . Never pulled in the driveway. Never attempted contact. I can't give them a less than 1 so it remains at 1 star. I had a package that arrived at the Butler, PA post office at 6am. It was an amazon package so is was still to be delivered even though it was Sunday. Account continued to say will be delivered today by 8pm. Package never marked our for delivery. About an hour after we watched the mail truck drive past our house about 1:30 pm, I received an update that the package was undeliverable because of access issues to my house. I have a nice big driveway, plenty of clear steps to the door, a decent mailbox, and my dogs are penned in the back yard. If you're going to be lazy and not do your job don't try to blame it on BS like that. Own up to it. I know you're just trying to save face because it was an amazon package but come on, we watched the delivery truck drive past and never even attempted to stop.

There delivery service So sick of paying obscene amounts of money for expedited next day shipping to find out my package is coming though usps, just to wait for the driver to wave at me while passing then get a notice of how they missed me or was unable to deliver. They should have to pay back expedited shipping costs for drivers that are too lazy to get out of thier vehicles. Called and complained once, on my next package the driver actually left my package on the road in the rain. I would actually and have pay more to have something shipped through an alternative carrier, if I had an option to choose a delivery method with online purchases. I would lose my job if I ever did stuff like that

It does not pay to write a review, if they dont like what you are saying they just take it down. I posted a review last night 7/17/2022 and I dont see it anywhere