Cabinets To Go

The store location and workers are fantastic, however customer service is possibly the worst thing I have ever had to deal with. Just getting a replacement part is like pulling teeth and if you happen to order your cabinets and not install them right away they void any warranty besides drawer glides making it impossible to get replacements for damaged products and trying to talk to a customer service manager is nearly impossible. Customer service definitely needs to be better. I had two damaged sets of drawer glides I need replaced and three shelves that are extremely warped.

I am so disappointed with Cabinets to Go. The product is really nice, but the installation and the company are despicable. They installed molding that does not match my cabinets. I have sent pictures and every person who sees my kitchen comments that the molding does not match. I just heard from the company, after 3 weeks from filing a claim. They told me the claim was closed because they held the molding up to the cabinets in the showroom and it matches. Wow, I told her I wanted molding in my kitchen that matches MY cabinets. The installers also dented my stainless steel appliances. The countertops took 3 weeks to be installed. Overall, Cabinets To Go has made remodeling my kitchen and spending thousands of dollars a stab to the heart. Something I have to look at every day.

I'm a general contractor BELLISSIMO HOME RESTORATONS we do about 7 full flips a year. I've tried contacting your company several times for many things, catalogs, samples, kitchen layouts, etc. Needless to say I could get a answer much less POS materials. I decided to check some reviews, many were less then as we say spectacular. My advice, you need a warehouse/sales floor manager that was a residential/commercial contractor with a proven successful track record to run your business. I can't speak for Tucson, but I can for Phoenix. When bad service and questionable practices get around town, you'll have a warehouse full of product with nowhere to put it. Take care of your customers! If you cant even get a catalog or samples to show your clients, how do you succeed. Thank you

They were very polite and helpful also very good priced compared to other companies. I looked around for a couple weeks for cabnets because my insurance company just tore out my kitchen because of water damage. I needed one fast and Mike said they could get my kitchen in 4 weeks when everyone else told us 8 weeks or more. I wanted a nice kitchen without the huge price tag. They were Very professional, have great communication and Reasonable pricing. High quality install. We are thrilled with our new kitchen.

1- those cabinets u need a ladder 2- oven s are great bar stools for kids humm 3- up n down to cook i cannot get my time of life back meaning waste of time feel me ....wheres dish washers ? Think please leaders costco s ? II am Going to tell u a story of truth, a older women n her husband bought graves plots on a hill - 3 yrs later they couldnt get up the hill believe this & stomach cancer for him then her a heart attack wine no good pot no good hear me your smart use what God gave u...

This is/was a complex purchase as we purchased the cabinets prior to the completion of a major remodel of the 48 year old kitchen. Dimensions changed and cabinets needed to change. There were some mid project communication issues, as we live 118 miles from the Phoenix store. I talk “Lou” and the store talks “Cabinets” which are not necessarily compatible. Once we got together with Mark at the store, things went great. He was able to explain everything rework the cabinets to make the package better than our original thoughts and we actually saved OK more money. We’re looking forward to a really solid insulation.

I was promised a 2 week install June 2022. They installed the cabinets February of 2023. When the installer was done I signed the release paperwork. A week later when the appliances arrived, I found out that they mismeasured the refrigerator cavity and the stackable washer-dryer. The appliances don’t fit. When I asked for them to come fix it they said no, you signed the paperwork accepting the install. DON’T USE CABINETS TO GO!

Ordered cabinets for a mini-kitchen remodel. Received great quality cabinets with missing parts yes, they have to be put together. Called their 800 customer service line. Was told parts would be sent to me. GROUND. Not overnight. Not available as an option. Took 3 weeks to get missing parts. WRONG PARTS arrived. Called back. MORE parts coming. Ground. Not overnight. Here’s what I sent to the last rep I’ve spoken to 3 or 4 of them: “I appreciate your follow up. I recognize that this is not your fault, and certainly not your decision to not offer overnight shipping of the missing parts. But I hope you can understand my frustration. Clearly these are small items, but they have a large impact in the construction of the cabinets! Without them, the cabinets are not fully constructed nor complete. The company’s policy to not offer overnight shipping is NOT CUSTOMER FOCUSED. By not acknowledging that the failure to do a quality check on the items shipped to customers, that the poor workmanship of the product, that the unwillingness to provide a quick resolution — your company is clearly showing that they do not value its customers and their satisfaction. Yes, you and the past customer care representatives have been very friendly and helpful despite the policies of the company. However, friendly and helpful only works if you resolve the issue. The waiting time — in excess of 3 weeks - has pushed my project back months due to the schedule of the contractor doing the work in my home. A simple response by overnighting the missing pieces — which costs less than $20 — would not just help resolve the issue, it would make a very frustrated and unhappy customer, a now satisfied one that would be an advocate for the company. Customers spend thousands of dollars on products from your company. I can tell you - I WONT be coming back to Cabinets To Go for future cabinet purchases. I would pay DOUBLE for cabinets from a company that offers a more reasonable approach to resolving problems with their products. Please share these comments with anyone in your chain of command who cares about the future of their company. As you can be assured that I will be sharing my feedback with anyone who asks me about my experience with Cabinets To Go. It’s quite disappointing.”

Mark is outstanding, that said the ownership or management of the Phoenix location is not. We purchased our kitchen cabinets and counter tops. During the install of the cabinets we were told we were the last install for them because they were having issues getting paid, the installers cut our islands power at the cement slab resulting in a need to hire and electrician. We then were officially measured for the counters and told we would receive a call.. well 2 weeks later I called and was told that they cancelled the contracts for all counter with a main provider due to mutual disagreements. I would need to start the whole process again with over 6 weeks lead time again. Marc attempted to assist and try to get us a discount/coupon anything and was shut down. Bottom line they do not care for their customer how many months without a kitchen... and they can not keep contractors so they are failing people they employ and people they "provide" service to.

After getting 3 obscene estimates we stumbled upon this place in a hotel room Tv commercial Within a week we had dreamy cabinets and a very happy family, thanks Cabinetes to Go!!!!!