Capital One Bank

I don’t mind waiting for a transaction I had to do, but I asked the white guy whoever he is there before about changing bills. The cashier was counting coins like if she was counting wheat seeds, and then when she finally was done she did not have the bills. Convenient location just not a good customer service.

Awful experience with a business account. Showed up with all the necessary documentation, all the necessary people present, but they were unable to make a simple personnel switch add/drop signatory authority because Capitol One in VA had lost our documentation from the previous time we did a personnel switch. The K street branch were unhelpful, consistently gave contradictory information, gave us no direction with how to proceed. They were absolutely dumbstruck with any path forward, and would regularly tell us the wrong information or information that was quickly proven not true. They were so rude and unwilling to even call their manager as we sat in the lobby for over an hour. Walked across the street and set up a new business account with Citi in less time than it took for Capital One to give us an answer on how to proceed after they lost our document. Who doesn't digitize in this day in age?? DO NOT GO HERE!

I had a bad experience at this branch when I tried to access my safe deposit box. The staff behind the teller line gave me inaccurate information about how to make an appt. to open my box. I made a second trip to the branch only to find out I couldn't get into the box because I hadn't followed the proper procedure. I had, in fact, done exactly what they told me to do. So I had to go back a third time. BTW, I'm an older person with a compromised immune system, making me more likely to get COVID. This information did not seem to make any impression on the branch personnel. I'm a long time customer of Capital One, and this experience has been very disappointing.

I walked recently just to do a regular deposit and ask a few questions about an account I opened recently. I was actually having a rough morning but was really surprised by the customer service. The teller, Aldo, was so genuinely kind and had a great energy. He helped me with everything I needed with a smile and fantastic attitude. Funny how the little things can turn your day around! Great branch.

Needed to make an important deposit. Can’t believe they just padlock the doors to the ATM vestibule - before 5pm. No sign suggesting another ATM. I found a Cap one ATM up the street didn’t work.

The worst place under staffed . Management wants to save money on cashiers . Avoid capital one bank . You will wait 30 Minutes to cash your check . Don’t get lured by free checking out .

I received excellent customer service from Billy today over the phone. I was originally worried about phone service when I joined Capital One because it is such an tech oriented bank, but when I called I was quickly directed to speak to a real person, Billy, and he was extremely patient and answered all my questions in a timely manner.

Very bad service they couldn't help me with a small transaction i lost my debit card the only reason I don’t have a legal ID and I have a passport I was wasting my time there by 30 minutes they only said am sorry

Customer service is ok. 2 ATM machines and these machines take deposits. If you're coming here to open an account, please know that it's a open layout - no offices. You'll be sitting with someone who's going to open your account on a tablet.

With many nearby locations closing, this Capital One Bank is one of the only ones left in downtown DC. It's pretty large with tellers in the back and two ATMs in the front that are always available. It's a short walk from the Farragut North Metro.