Capitol Collision Center

Worst service. Do not bring your vehicle here. Took 3 months with my vehicle. I have no complain about the personal, they were never rude just the job is ridiculous. They take too long with vehicles. Never again will I use or recommend.Service: Air & cabin filter replacement

Quick exceptional service with a perfect price you don't need to go any places don't shop.... just go here

Very nice people will be coming back when needed

I've had two cars in for repairs here. If you are using insurance, this would be the place to go. A bit pricey if you pay out of pocket. Quality is good. Anywhere you get your car fixed, you HAVE to inspect every square inch of your vehicle so I found a few minor reworks but overall experience was good. My interactions with staff and getting a loaner was great as well.

Dropped my car early Friday morning per schedule. No call made to me close to closing time until I called. I was told my car was at Subaru and probably won't be ready until Monday because Subaru couldn't fix a problem. I only found out because I called. No help as to a loaner car or anything. I called Subaru and was told there was no problem, it was just that my car was dropped off late by Collision Center but they would have it ready Saturday. I never got a follow up call from Collision Center on Monday. I had to locate my own car and arrange for service. Poor communication, horrendous follow up, not honest about my cars status, and little concern for a customer's situation.

If you are OK with not having a car for 3 and a half weeks, take your car here. I only had a small dent on drivers door and some scratches from a hit and run. When I first took it in to them, they said, "the other shops will take 2 weeks plus to have the car done, we will only take 4 days". So I called after not hearing anything on the fourth day, and they said it would be ready next week. So I call the next week, and they tell me yet again it is going to be another week. Keep in mind, this is over the holidays so I had to borrow multiple family cars when I could. Granted, they do offer a loaner car, but my husband and I are only 20 so we could not get one. Which is understandable, but is still frustrating. Then 3 and a half weeks later when I am able to pick up the car, the tire pressure light is on and they are telling me they didn't have time to fix it so I have to take it to capitol. They had 3 weeks to fix it!! Those were my major problems with them, but on the minor side my car was all dirty and gas was empty. Whenever I've taken my car to get repaired in the past, they've filled up my tank, vacuumed it and washed it. The only reason I gave this two stars is because they did seem to do a good job. Looks like a brand new car when I got around to washing it. They were very friendly, but horrible with communication and setting expectations. Will not be using capitol collision again.

Thank you to Marisah Rodriguez and the team at Capitol Collision, you guys did excellent work, and gave me great customer service, would absolutely recommend.