Carolina Made

Carolina Made has been the best company that I have ever worked with. I have been in the Apparel business for over 20 years and I have also been in Screen printing and Embroidery for 16 years. They go over and beyond to satisfy their customers. Their customer service is on point. Their warehouse workers do a great job as well. Thanks for all you do.
5 7 years ago (16-03-2018)

In regards to the comment specifically naming me - I'm sorry you felt the need to make this a personal mission for you to slander my name and that of the wonderful company my dad has spent his life building. We treat customers with respect and own our mistakes. I didn't blame UPS; I simply gave another reason for the issue we were discussing. For anyone interested in seeing the emails between myself and this customer please contact us and I'll share.
5 7 years ago (16-03-2018)

Horrible customer service and packaging of products. We've repeatedly asked that our items be shipped in boxes, not bags. Trigg Cherry, family member of the owner and "vice president", likes to blame UPS. Please feel free to contact us for the email exchange we had w/Carolina Made where Mr. Cherry accuses us of "avoiding his phone calls". Absolutely unbelievable. We chose to email him for this exact reason...so that we would have proper documentation of our exchange, as they ALWAYS make excuses for the damaged products, and blame the shipper. Our 6lbs. of products arrived in a torn bag, dirty and unusable. We requested a call tag for the damaged merchandise (1 piece was damaged) and his response? "Just keep the item because it would cost more to get it back than its worth" What about the fact that we now have a damaged item we can not use? Why would we want to keep it? We've had this issue w Carolina Made since 2014, which is why we ceased using them. We've called numerous times & asked that our account be flagged to ship only in boxes. We gave them one more shot & this is how it turned out. We don't have time for such nonsense and will no longer use them. Buyer beware!
1 7 years ago (18-03-2018)

I called to ask for a price because I own a brand...The customer service representative wouldn't sell to me because he said I had to order through a screen printer or someone in the industry. So I'm about ready to spend $5000.00 with another company...Thank you ! If I hadn't had such a bad experience over the phone with you I would never have found the deal I just found!!!
1 7 years ago (30-04-2018)

Well-run, family owned business that still puts the customer first. Great service. Great people. Great products.
5 7 years ago (16-03-2018)