Carolinas Medical Center- Women's Institute

There aren't enough nice things I could say about everyone here at The Women's Institute! The most incredible Doctors, Nurses, Ultrasound Techs, Phlebotomists, Embryologists, etc. I loved my entire team Dr. Matthews, Bob, Ashton, Victoria, Christina, Mia, Helen, Nikki, Susan, Heather, Dr. Eskew and Dr. Hurst they weren't my Doctors but they did help with my egg retrieval and many many more people there! Everyone there is so nice and friendly. They are very quick to respond through the portal and also take the time to call me if I have a million questions! It is so nice to talk to such friendly people when you have such early appointments. I couldn't recommend this place enough and I am very grateful to have such an amazing team. I truly can't recommend Dr. Matthews and her team enough! Thank you all so much from the bottom of my heart!

I loved Dr. Bradley Hurst and the nurses Amber & Ashton as well as the nurses taking my blood many times through IVF! I must give a bad review for his financial “counselor” Anna Kay, however. Every time I spoke with her she was rude and impatient. They got really confused with my insurance and after assuring me that it covered my IVF, she said it didn’t actually and I needed to prepay the $15,000 out of pocket. Her exact words were “well at least you found out before you started” as if I’m just going to give up on having a child?! Upon prepaying over multiple types of payments to get them enough money, she insists that she gave me financial counseling on what it actually paid for, but she did not. Weeks later I’m getting billed for the ultrasounds they require every other day during the process, and I’m super confused. I also have written messages from Anna Kay assuring me they charged my husband self pay rates for his required analysis, but low and behold I got billed $1,700 for his insurance not covering it. Had to call her again about both issues. She was incredibly rude and told me I DID have financial counseling and saying “I AM a financial COUNSELOR, it’s what I do”. Well you clearly didn’t do a good job on this one!! My massive prepayment is no where to be seen on any portal or statement so it’s impossible to know what it went toward. She says she’s now looking into both my husbands billing error and sending me what I paid for which supposedly was just the retrieval and transfer day procedures - NOT clear to me at all. I hope I never have to speak to this awful woman ever again. She has zero empathy for what IVF/infertility patients go through and the huge investment it takes to try to build a family via an infertility clinic. She really doesn’t belong in a hospital setting whatsoever. UPDATE: they were able to give me a different financial counselor to go through despite this not being the norm usually one doctor has one financial counselor and this is Dr. Hursts. I’m updating to 3 stars because hopefully I won’t have to deal with her again, but it definitely affected my experience here over the course of multiple months.

Dr. Usadi and nurse Kristin are amazing. Ladonna in financial counseling is awesome as well! Communication is always fast, and little to no wait times. Dr. Usadi is very kind, smart, and truly cares about her patients. All other staff and Doctors are great as well. Everyone is very welcoming and nice when I come to the office. Compared to other clinics in the area, CMC Womens institute is the best!!

Dr Hurst is the best doctor you could ask for. He had so much experience and he’s so kind. Ashton and Amber are great nurses who work along side of him. I really do appreciate this whole team for helping me and my husband in our IVF journey. Thanks Atrium!

I had a great experience with my doctors there, and I’d likely go back if I ever need to, however… CHECK YOUR BILLS BEFORE YOU PAY THEM! I was sent a bill for 2 procedures that I have never had done when I was 7 weeks pregnant both would terminate a pregnancy if done on a pregnant patient, so they definitely didn’t and would never do them on me. I called thinking it would be an easy fix, but it wasn’t. I was told they’d audit my medical history and confirm if it was done. It wasn’t, so no biggie, right? WRONG. Had it audited again, nope. They told me I had it done! I had to call person after person and about 10-15 phone calls including ones to my insurance company because they had already paid for half of it and lots of stress later, I finally got ahold of someone who agreed it had to be wrong. 19 weeks later, I finally got the correct bill. Personally I feel like I shouldn’t even have to pay it at this point and it should be forgiven due to the insane stress it cost during my already high risk pregnancy. Just check your bills before you pay.

There are not enough stars for the people at CMC Women's Institute. Dr. Matthews and Nurse Jeff are miracle workers and I am grateful for them. They took the time to talk to my husband and I about our issues. We discussed the best route financially and medically for us. They took in to consideration how costly some things could be and helped up pick the best option. They stayed in contact with us and answered all of our questions. We had a terrible experience at REACH in Charlotte that had discouraged us and was so upsetting. They atmosphere and the way we have been treated was the extreme opposite. Everyone to the first person you see in the office is extremely nice and caring. I felt safe and that they cared about us and not money. I would highly recommend them to anyone having fertility issues. They will be with you every step of the way. Thank you Dr. Matthews and Nurse Jeff for helping us fulfill our wish to be parents.

Highly highly recommend the Women’s Institute! Dr. Usadi and her amazing staff gave me my son and have been a big part of my life for the last 5+ years. We’re trying and praying for another miracle and I trust we’ll get there with the help of Dr. Usadi and her wonderful nurses. Thank you all from the bottom of my heart.

Dr. Eskew and the care team are unmatchable. Organized, communicative and phenomenal medical professionals.

Read reviews before you go anywhere. *Learned the hard way. Be prepared to be delayed in scheduling. Be prepared to have lack of communication with your doctor and nurse. When I say lack of communication it’s very one sided for something as important as infertility and all the emotional woes that come with it, so communication and the practitioner patient relationship is essential... however you will not find this here “easily.” The only way to schedule is through the nurse and you have to wait on their busy schedule for them to call you back, you can never get a hold of the nurse on the phone, it’s always a delayed response for scheduling. Basically there are two middleman to your doctor, the receptionist, the nurse and then the doctor. When the doctor receives results they email you in your atrium chart don’t reply to that message they will not reply to you they don’t give you a phone call or ask you to come in and speak to you in person. Typically with any scheduling anywhere a receptionist at the front desk would be able to book you. This office also has multiple doctors which have their own nurse but you cannot get a hold of them they always have to call you back *Another bizarre practice. Also if you want to change providers you know if you don’t feel it’s a good fit for whatever reason be prepared to have a delay in that process as well... the doctor must approve from the old provider before you can transfer. This is a very Bizzarre practice. And do not expect support from management. The doctor lied in her doctor notes that she did offer me information about grieving and counseling. I had to ask my primary Doctor for these resources, thankfully he is a compassionate individual. These are all the things I wish I knew instead of having to deal with this practice while grieving three miscarriages and all the emotional distress that comes with it.

There isn't enough I can't say about Dr. Hurst and his staff. They are all great and amazing. If I could have Dr. Hurst treat me for everything else in my life, I would! It is rare to find a doctor that remembers who you are, whether it be things you told him in the past or your medical history; especially if it's been a year since you last saw him. Dr. Hurst is one of the most compassionate doctors you will find. He truly cares about your well being whether it's physical, emotional or mental. His staff are the same. Jennifer Fitzpatrick is one of his nurses, and one of the best. In the past two years that I've gone there, there hasn't been a day where we were treated poorly. Everyone always seems warm, caring and friendly. Always having a smile on their face and greeting you-from the receptionists to the nurses to the doctors. I would recommend Dr. Hurst and his staff to everyone.