Carson

Scheduled a week ago for these guys to come out they never showed up charged us too which I understand maybe you do so in order to know how much oil needs to be used or whatever fine, BUT MAYBE SHOW UP AND ACTUALLY GIVE US THE PRODUCT YOU CHARGE US FOR!! Now they told us we have to wait another week before they can come out here. All the mean while it was very difficult to get any information when they would come back out again or what the delay was. Save yourself the time and trouble not worth the headache.

Incredibly poor service. Driver apparently "Could not get the cap off" the tank and left. This is despite getting regular deliveries in the season from First Call without issue.. My wife was at home and they didn't even try to go to the door and explain the situation, nor did I get a call while they were on site. Mind you, this is before a weekend of very low temperatures. Then they wait til the end of the day when they are stopping deliveries to call and explain the situation. Unbelievable bad service. Now we'll be without oil, and they made no effort to try and make things right. They then had the audacity to tell me they could send a technician out to look at the cap. The soonest they could get a delivery re-scheduled was next Thursday Just stick with First Call, a company that knows what they're doing. They promised delivery on Monday, and even will try to make room sooner to get out here. UPATE: I was at work when I got their call super late in the day. Once I got home I tried opening the cap myself, by hand. I was able to get it open. What an unbelievably experience. Just unbelievable.

Poor communication, left many of my correspondence unanswered. Did not bother to call me to give me a heads up on what time they would arrive to fill my residential oil tank on the day, and of course showed up the one time I left to do errands that day. I signed up originally to do the 30/60/90 payments and they never implemented that service, charging me the full amount on the day of fill, and never fixed the billing even after I call and had a full discussion with a representative, who said she would take care of it. There website is terribly unhelpful and dated, and I have no idea what the size of my oil tank is because they don't give me any record of how much they filled during my last service. Next time I need oil, i will NOT be ordering from Carson.

Carson oil was a nightmare to deal with. Thomas in residential repair doesn’t return his voicemail. Both times I’ve called in for an issue he doesn’t return my call, it’s not like a day or two pasted before I called back in for help again. This time I was transferred to another person, they returned my call a couple hours later. It started with them coming out to do a repair, and their delayed ordering of the part until I called in looking for an updated. I was told that they needed to come back out and confirm the measurements taken by their service guy. This would have gone longer if I wasn’t proactively checking in on the repair. Then when the part came in they couldn’t get the system to start and said it just needed more oil in the tank. They told me that once I added oil it would work. They put notes in their system that didn’t match what was told to me. They went ahead on their own to disconnect the system, and not tell anyone. Now requiring payment to get them back out to reconnect the furnace.

They won’t give you a delivery window, they won’t call when they’re on their way, they are not helpful on the phone, and are more expensive than everyone else.

I became a Carson customer when I ran out of oil and my regular oil company a company my family dealt with since 1950 couldn’t get oil to me for five days. It was winter. I called Carson, they delivered oil the next day, and I have been a happy customer ever since. The employees I have had contact with have all been outstanding. They all seem to love their jobs, which is a high compliment to the management. I have them service my furnace once a year, buy oil from them, and have had estimates for heat pump/new furnace, and I have no complaints whatsoever. I recommend them to anyone who has an oil furnace and needs oil and service.

I’ve been using Carson Oil for two years. All of my experiences have been positive. They’ve delivered fuel oil, done repairs and maintenance. I’ve been happy with the pricing and service. Kevin delivered oil today. He was fast, earlier than I expected good and courteous.

Called Carson based on neighborhood's recommendation. Technician arrives on time and quickly diagnoses that we need a new circuit board and charged me $99. He then told me it should arrive the next day and someone would call me to schedule the install. A week goes by and I have not heard anything so I have to call and find out what is going on. The rep on the phone said he needed to contact the technician to find the part and would return my call to schedule the repair. We schedule the install for two days later however, that morning I receive a phone call that the technician is out sick. I return his call and ask why someone else can not come out and make the repair. The answer is that the part is on the sick technicians truck at home with him and since he did the initial diagnosis no one else could come out. I was then put on a high priority list to receive service the next day. The next day comes and I get a call that another technician is on his way. The technician arrives does a thorough job and fixes the problem. The two stars are for their complete lack of communication with their customers, being quoted one price and then being charged a higher price. I appreciate the new guy he was great but due to quality of initial service I amnot happy with the cost and feel some reimbursement should be made for the inconveniences of children without heat for two weeks.

Kevin was awesome--not only was he super friendly and nice, he knew more than any other oil delivery driver we've ever had. We have a clogged vent pipe that usually makes a mess and causes problems during filling, and we've even been told that it can't be fixed. Kevin knew exactly what to do, kept our yard clean, and told us how to fix the problem. I really appreciated his knowledge and friendliness.

Top shelf service. We were told by a competitor that no one had the motor for our furnace and would probably have to replace the whole thing. We called Carson who got to us very quickly and they had the motor and installed it in a few hours and they even fixed the wiring to the thermostat the previous company said they had fixed twice already.