Caseys General Store

The management in this Casey's is HORRIBLE at its best! I called there this morning to order breakfast pizza which is wonderful. Unfortunately the customer service at this location and the attitude of the manager is the worst I have every come across. When I called I was told to hang on. While hanging on I heard at least 20 transactions handled since I was on hold for ten minutes. At that point I heard someone say its a pizza order and I was immediately disconnected. I called back and Amy the Manager answered to phone and didn't want to hear that I had been on hold that long or anything else. Told me there were only 2 of them working and when I started to say something about being hung up on I was told to just stop. Really? This is not the first time this Casey's management has been rude, unhelpful and unprofessional. The pizza is good but the lack of customer service and management guidance are not worth the hassle of going there because it is a convenient location. I subsequently ordered my pizza from another Casey's location 96th & Giles which took me out of my way but the service was friendly, polite, professional and FAST! They will be the location that gets my business from now on. This location at 118th & Q will only get better when the "Manager" finds a different line of work!!!

Cashier wore mask below nose. Pizza maker kept pulling mask down. We order pizzas that are half and half. The slice in the middle are always a combination of the two, not just to the middle but mixed throughout. We order half and half because we don't like the same toppings. This isnt just a common occurrence, it happens 100% of the time.

Terrible customer service. We will not spend our money at Casey's ever again because of this incident. I will make sure no one I know spends their $ at this or any other Casey's either. One cashier's bad attitude just lost a lot of money for that business. Congrats.

This place reminds me of my small hometown Caseys. Great service, and today was no exception! I have never had rudeness here. Their pizza is second to none and they never skimp on the toppings. I hope to continue to have the great service and cooks that keep my family and cars full! Thank you guys!

This place has went down hill big time. The women are RUDE. The pizza is BOMB but, that is when they have the good stuff out. When I ask about pizza they flip out. I'm sorry if your best sellers are always out then maybe you should have backup in reserve. Only makes sense. Very Frustrating when you spend hundreds of dollars there a week and you give them good feedback and they still can't learn from past issues. I will be taking my $ to quick trip.

Every time I order from this location I have issues. Sucks that this is the closest one to my house. If it’s them consistently being out of something for your order, it that you get there to pick up your pizza and it hasn’t been made yet.

I love caseys pizza, but will not be returning to this location ever again. The employees are unprofessional, rude, ghetto and unhelpful. They all stand around gossiping loudly. Direct quote from them "caseys on 118th and q, this how we get turnt up."

It a very clean place the gas is ok the people are nice I had a nice time going yesterday

Got pizza there the other day they said it would be done in 15 min, when i got there it wasnt even started yet! They gave me one lil sauce for my bread sticks. The food there gave me food posing. This location is dirty! I will never eat there again!!

DON'T ORDER FOOD ONLINE FROM THEM. They will claim they never received the order. It doesn't help to call the store either, because the person who will take your order will never actually put it in. Furthermore, don't expect to have pizza by the slice or any hot dish, because they don't stock their case. This place was a joke when it was a Kabredlos, and it's clearly still poorly managed. Seriously, go to ANY OTHER Casey's unless you plan on just walking in and grabbing something from the cooler.