CenturyLink

Stay away from these guys, even if you have to pay more. They constantly mess with the billing and have opened multiple accounts in our names without permission. They refuse to cancel them. They also tried to charge me when they updated their equipment and needed to manually change something. Whatever call center they used to handle their calls is rude and unprofessional with an average wait time of over 20 minutes any time I had to call them because of problems with their service. Any possible savings through this service is NOT worth it, save yourself the headaches and go somewhere else.

CenturyLink has had my business for 2 years now and after going threw some hardship the last few months I accumulated about a 500$ bill which I payed off and wanted my internet reinstated. After about a week of them saying it will be back on and me calling everyday besides Sunday and even Sunday I texted someone and they put in an order to have my internet reinstated, I would come home and reset the internet only to find that there was nothing. Then I call to talk to there manager and then get told he is busy and told them I want him to call back within the hour and they couldn't even do that. You as a customer should be at the top of there list as your basically paying there bills indirectly. Which your not. I even got disconnected on there internet chat, like they did not want to help me after I asked them if this would be taken care of this time as I figured it would have been the first time. Anyway bad customer service

Would leave no stars if possible. Had to schedule installation 1 week after a move. After a week with no internet I wanted all day - lots of confirmation texts but no show, no call, no update after waiting til 4pm. Called agent before then to be told they had to “research” my property before they could try and schedule a new date. No satisfaction, no helpful information, UNWILLING to direct me to someone that could better assist me. DO NOT USE

How do I rate less that five stars? Minus 100 would be generous. CenturyLink is imploding. The customer service has always been hit and miss, that is, when you could get through. Now, forget it. Whatever company took over CenturyLink has decimated it. I can't imagine the horror of working there at this point. I've had this internet for 6 years, but I am out. What a total nightmare. There is some kind of shake up going on and they CenturyLink has zero interest in servicing their customers.

Kept billing me after I had canceled my plan. Kept getting put through the loop call. "voicemail full" couldn't get a hold of them to stop charging me for a service I didn't have with them any longer.

CenturyLink is a nightmare. It is the only internet service we can get in my area. It would be nice if a good internet company would buy them out. If our internet goes out it is days before they are able to fix it.

We became their customers just over one month, and experience outage for 4 days straight! Apparently they have regional outages may due to new expansion but there was no notification whatsoever! Worse of all, their tech support was not altered either. It took us hours trying to resolve the issue and nothing works till the work was done to get service resumed. Poor communication and poor internal operations leads to very unhappy customers!

They billed me for months for an extra very expensive account I didn't want, didn't agree to, and didn't even have access to. Even after we figured out what was going on they wouldn't take it down and just became incompetent. Eventually, after months, I canceled all my accounts and in the future I'll gladly pay lots of money not to use them. I called countless times and emailed over 30 times. I was never issues any refund, despite being promised a refund months before I canceled.

Employee integrity does not exist. I called to switch ISP carriers during my move and see what options were available. The best offer given to me was 80 Mbps for $65/month. The employee mentioned it quickly with a mumble— very inaudible. When I asked to repeat the speed, he kept saying “it doesn’t matter. It’s high speed internet that will accommodate up to 10 devices.” I had to ask 4 times consecutively for the speeds and then explain to him that all internet speeds are not equal and that I require quantitative information. He again, refused to answer my question and began to ask what my current speeds are. I responded with, “240 Mbps which isn’t fast. I need a better speed than that.” He proceeded to state that 80 Mbps is faster. I ended the call with, “ thank you, but I’m looking for better options. I won’t be doing business with Century Link. Sorry.” I soon received 4 consecutive calls when I was already on the phone with Xfinity. I signed up for a 900 Mbps plan for $70/month with them. Century Link needs a lot of improvements across the board. Everything from actual services provided to employee integrity.

This company is a joke! we have had service with this company for 7yrs in a semi rural area. we own a internet company and depend heavily on our ablility to connect and stay connected. this service literally goes down at least once a month. we have never received the internet speed promised and now they just disconnected our service by accident and it has been down almost 2 weeks! they will not fix it .. customer service is a fiasco .. and cant get anyone to our house for another 2 weeks. Really? who can run a company like this. I strongly suggest you weigh your options carefully before putting your internet future into their hands.