Charles G. Pitman

Great communication and always willing to go above and beyond not only for their clients, but for others as well. My family is in the "other" category and we will forever be grateful for everything this business has done for us! With their help we have had some amazing opportunities and created memories that will last a lifetime. Thank you guys for EVERYTHING!!!
5 7 years ago (29-12-2017)

My experience with this firm was very relaxing and heart warming. Mr. Pittman, Katelynn K, thank you so much for all your hard work and the passion you put in to resolve my case in a timely matter. My results were astonishing. This firm gets nothing but 5 stars for me. With much love, Al
5 8 years ago (27-11-2017)

When my father was in a serious auto accident, we knew we needed advice, and we wanted the absolute best representation. We selected Charles Pitman without hesitation. Several months into the process, I can say we are pleased. Mr. Pitman is patient, a good listener, and fearless in his pursuits to protect his clients. His staff compliments the trifecta, offering experience, know-how and effective communication. Tristam Evans is vastly organized, and an adept source of information. Caitlin Koger goes above the call of duty, is compassionate, caring and top notch with her knowledge and empathy.
5 8 years ago (28-11-2017)

I have never in my life written a bad review about anyone but for this worm it must be done. My wife was in a horrible car accident and never saw this man face to face not one time!!! They put some incompetent lady over her case who would never answer a question or a phone call. Seriously...in the 2 yrs. it took to settle this case she never answered the phone one time. BTW she never calls back either!!!! Without going into too much detail let me just tell you PLEASE PLEASE use someone else. If you use them I promise you will regret it!! I will say this, I was in a minor car accident where I never even went to the Dr. or asked for money and I received more than they were able to get my wife...and she will be disabled for the rest of her life!!!! She's only 35 btw!!!!!
1 8 years ago (17-11-2017)

I was disappointed with my representation. I know they dropped the ball when it came to my case, causing it to be closed. When I called and asked about representation, they were quick to send paralegal to my home to gather information and have me sign a contract. They require 40% of your settlement, so they're rather expensive. But I had heard of them, so I figured it would be a good company to handle my case. I was so very wrong. Every time someone called me from their office, it was under a different number. I never knew which number to contact. A legal assistant was finally assigned to my case and she did most of the work. I'm guessing they have a rather large case load, so they distribute the work to paralegals and legal assistants. This was fine at first. I felt I was in good hands. But every time I had a question, I was lucky to receive a call back. I was advised to go for more doctors visits (racking up more bills) and I never receive a penny in any settlement. The moment that frustrated me the most? I felt like I had to do their job for them. My legal assistant would say "Ok, I"m going to call so and so at this time." I'd have to remind her that there was a time difference between AL and TN. That's a small thing, but as a professional you must be aware of tiny differences like this when you're representing someone else. We had difficulty reaching the witness. Why was I the first person to make contact with him? Because I know how to use the internet to find people. That's something their office should have beat me to. So I advised the legal assistant to contact the witness. She did and she even took a statement from him. It sounded as if we had a real great testimony on our hands. The problem? She failed to record it. I asked her "Well what if he was to tell someone something else?" She explained that was illegal. Illegal or not, I know enough to understand that without proof, someone can switch up their story. And sure enough, that is what happened. She failed to record his testimony. A month later when we tried to record it, the witness refused to cooperate because he felt he had talked to too many people (the other insurance company was quick to record a statement that differed from what the witness had originally told us). Why wasn't this handled appropriately? Why did I have to step in and do their job for them? The icing on the cake- I was told I'd receive a call from my legal assistant in about a week. Never heard from her. Weeks later I contact the office because I have specific questions about my case and need advising. Why haven't I heard from her? Oh, because she was no longer with the company!!! Nobody in that office thought that maybe they should reach out to the people she was working with and let them know what was going on? Are you kidding me? It was unprofessional. We lost precious time and because of them repeatedly dropping the ball, my case was closed. I was left with a totaled car, injuries, medical bills, and not a penny to show. I would never use their services again. It's not worth it. You'd imagine a 40% payoff would warrant better customer service and representation. But you'd be wrong.
1 7 years ago (03-02-2018)