Charter Communications

Exceptional experience today, exchanging a modem and router. I scheduled an appointment last week and as I walked in I was warmly greeted by Chantelle. She took charge of my needs and the process took less than 10 minutes. Additionally, Chantelle explained the process of reconnecting and made sure I had everything I needed to get back to surfing the web. The other representatives, Dominique, Rick and Markis were very friendly and kind making my visit a delight. They even laughed at my lame dad jokes. The location is easy access for Atlanta Rd and there is ample parking nearby. Recommended

I don’t mind Spectrum service and their chat agents are wonderful. This store doesn’t even deserve one star. Uninterested, disengaged and rude agents. At least during my visit on Sunday Feb 11th. If Domonique, the agent doesn’t need this paycheck maybe she shouldn’t work here. I’d like to let her know a smile on her face would have been much more attractive than those freaky nails.

I was lie to advised that I would get 2 phone, and cell phone buy out my activation was to be $49.00 with $79.00 a monthly for 300mb internet speed included. Once I was transferred to verification the price and it changed too 3 lines $49.00 and $113.00 a month they took 2nd ours of my time to cancel my order and run a credit check for nothing!!

Had my service since August of last year and honestly just trying to make it out of my lease. I've had to buy my own router because they're equipment doesn't split broadbands and loses connectivity at least 3x a week. When I first signed up I was told I was receiving a bundle bc that was the best available. Turns out I could have just opted into a gig speed 30-40 bucks but instead I was sold a package for double the price. Called today to try and have it checked, but one rep said yes we can do this, the other rep said yea I can help you but your bill will jump up another 30 bucks because you won't have the package. So a total of just shy of 130 for just internet?? Lol got it. I will speak terribly to everyone I know who is looking for service.

2 Times went to a location in Smyrna Ga.store 1260 w spring st.to check about switching from one company to spectrum mobile phone service ,the sign on the door says open until 8;00 pm the web page also shows closes at 8;00 PM well the door was locked , no problem ,The next day i check the web sight a calendar was provided for appointments , so I made an appointment for 6;45 pm 3/14 we show up for the appointment 5 minutes early the door was unlocked we sit for a minute then an employee comes from a back room startled she angryly says we are closed ,you can tell she did want to help us ,we asked are we at the right location i guess she says but we are closed , my wife says why does it say you are open until 8;00 PM i dont she says . no apology no explanation no offer to help . we were told not to go this route by more than one friend , upgrade with the company you already use .No spectrum mobile for us .

Called 5 times just to get a cable buried. 2 months later, same from each rep, apologies, etc. Still nothing. Any streaming service will be better. Will post options.

Didn't get her name, but the lady to the right of Dominique was very friendly and genuinely was trying her best to help everyone with the flood of people that came in last minute. She was multitasking like a pro -- mad respect! Thanks to the the staff at this location.

I recently visited this store and had the pleasure of customer service by Ms. Chantelle and I must say it was a truly exceptional experience. She was not only knowledgeable about the product but also demonstrated genuine concern for my issue.

I was completely impressed with the professionalism and customer service I received from Chantelle & Gimal today. Both were helpful and friendly when answering my questions and concerns.

Have been using Spectrum WiFi for the longest now. Not sure what all the bad/negative reviews are about. The service is great, amazing, and pretty affordable. From long ago when I was on the 100Mbps plan, to now while on the 300Mbps plan. I do get the ACP Credit towards my account as well so that's a big help. Overall the Internet Service for my household is perfect. The amount of devices on the network simultaneously is handled very well with this WiFi. And boy is there a lot of devices in this household. I can stream any content seamlessly, flawlessly at any given moment. Whether it be Netflix, YouTube TV, YouTube, Hulu, Amazon Prime Video, and whether it be 4K UHD or lesser quality, this Internet loads it all up immediately. No buffering at all whatsoever, literally none. All devices have perfect connection to the WiFi at all times, all devices work flawlessly with the WiFi, & never have any connection issues, asides from weather related issues. This WiFi service has served me beyond well, and am far more than pleased with it up until this moment. I guarantee it. I'm not one to leave reviews but seeing all the negative reviews online made me want to leave my own genuine, and positive personal experience thus far with the service. 10/10 Highly Recommend