Reviews
My son missed 5 doses of medication due to a copay card claim rejection NO ONE called me about. This all happen AFTER the shipment was confirmed. Expected drug on Friday, no after hours RPh to talk to, spent half of a Saturday morning talking to my health plan and Doctors, only to get a call Monday at 9:15 am telling me there a problem with my copay???? When you called to confirm delivery last Tuesday, you couldn't tell me my copay expired??? You couldn't ask permission to charge my cc fully aware we needed the meds/supplies. You are a specialty pharmacy, your job is to ensure patients adhere to their therapy! Start with communicating to your patients/caregivers. I would rather have multiple calls from you advising the status of my order vs me trying to figure out why I don't have drug!
1
7 years ago (19-02-2018)
The whole Chartwell team is amazing!
My son is going thru chemo and has weekly treatments. The pharmacist always makes sure we are okay on supplies and is always there for any questions.
They work together as a team with his doctors and care for my son and we are very pleased.
5
8 years ago (02-08-2017)
I've used Chartwell twice for home IV delivery of antibiotics to combat serious infection(s). I've had problems with Chartwell both times. The most recent had more problems than first time. Every week I was called and asked what equipment needed replenished for the coming week of home IV. I took time every week, prior to their call, to count each item & inform the caller what is needed with that weeks medication delivery. I even reviewed my order with the caller prior to terminating call. Yet they failed to send me 1 or 2 of the items or failed to send requested quantities.
The first time I used Chartwell, it seamed they sent & billed as much material as possible. I tried to minimize the excess material & billing but getting the proper amount became a problem.
But the most serious problem with recent experience was the date Chartwell showed the home IV delivery was to end. From day one, Chartwell showed Oct 5th as last date for home IV delivery. I informed Chartwell from the beginning my doctor said I was to be on home IV until Oct 13th, a full 6 weeks. And with EVERY phone call, I was told they would confirm that date with my doctor & change it on my chart. I went as far as to call my doctor & inform them of the incorrect finish date. As the weeks went by, there was no change of Oct 5 to Oct 13. And I kept informing the caller with each weekly order. And when the phone call came on Oct 2nd for the "final order", I was quizzed why I never informed anyone of the incorrect date. I have my list of everyone I informed of the incorrect date, date I informed them & what response I was told when I informed them. Gee, it took someone to drive out in a car to deliver the necessary medicine & equipment to finish the home delivery on the 13th.
So, what good is it to provide good information to a caller from Chartwell when they can't process an order as you request. Nor can they make necessary inquiry to correct finished date. Chartwell representatives must learn to listen to patients who provide accurate inventory amounts & finish dates. And I haven't mentioned the dissatisfaction with nurses used for home health. Debbie has provided great care. I trust her with all she does. But, you switched home nursing to Natashia. She seamed very professional when she arrived. But it didn't take long for me to learn otherwise. Every cap & cover she removed from tubes, needles, etc., ended up on the floor. For the first 3 days after her visit, I kept stepping on them with my bare feet. This is NOT a hospital room, it's my home. Those little caps hurt when stepped on, There's no one sweeping the floor daily like in the hospital. I watched how she does decapping & burping flush syringes, etc, all single-handed. She didn't like me telling her about it either. I live here. I walk around my home bare footed. Pick up after yourself. There was a garbage can within 3' of her left & another 3' behind her. I'm glad nurse Debbie returned. Chartwell needs to train the nurses they contract to provide home care or give the patient the choice of home nursing companies.
I've spent the past 36 years of my life without a spleen. As I age, my body's ability to fight infection has become more challenging. I'm about to turn 60 & I'm sure sometime in my future, home IV delivery will be necessary to combat one or more of the nasty bacteria strains roaming our world today.
It's great to have home IV delivery to fight infections. Having had 36 surgeries since being hit head-on by a drunk in 1981, I've seen many hospitals, doctors, nurses, medical personnel, treatments, medications, etc. Any company in direct contact with patients(customers) once or twice weekly, must maintain & project the same level of professionalism they received when hospitalized.
2
8 years ago (25-10-2017)
we will never use this company again. Their billing department is completely inept. They refuse to send the proper forms so the insurance can pay the bill, but continue to send me a bill for payment which changes with each statement. Stay away from this company.
1
8 years ago (04-10-2017)
I have made several phone calls over the past two months without resolution regarding the billing on my account. I was advised that my insurance would be booked weekly, but it wasn't. In addition, is almost not being billed at all. I will refuse my next order unless they bill my first order.
2
7 years ago (12-02-2018)
