Chase Bank

We would normally use the Chase location at the Kanawha Mall and we've always been treated with deference and respect at that location. The downtown Chase bank is a different story. On the last two occasions I've used them the personal bankers were rude, aloof and condescending. The impression is because they work downtown, have a $150.00 suit and a $15.00 haircut then they are superior.

I like Chase bank overall, but this particular branch has some of the rudest employees I've ever encountered. They are quite snappy and have bad attitudes. It has been on numerous occasions. If you can, avoid this branch and visit South Charleston instead.

Great banking experience been with Chase since 2007 Customer service is outstanding

Fast and friendly service. ATM located at drive-thru on block next to this one. Conveniently ocated in downtown Charleston.

Great street meat at this location after hours!

It is nasty the elevators do not work half of the time this feeling ceiling is falling in the walls are killing and caving in and Lori person that maintains the building she is terrible with her employees and she drinks all the time they have maggots roaches and she has favorites she treats the day Porter better than she does the night that works there