Chase Bank

Our scheduled business checking visit with Rui went smoother than we expected, with three condo members in and out in less than an hour. Appreciate his smooth expertise. Due to the positive experience, we collectively look forward to a continued relationship with Chase, and are a huge fan of this quiet, roomy location.

Had a horrible experience at this branch trying to deposit funds which were a wedding gift. The lady at the teller was cold and terrible to work with, and the manager clearly did not want to deal with a customer who pointed out very visible flaws in their system & staff. I even offered to go through the issues but was blown off... twice! Prior to this visit other tellers deposited my wedding checks which were all made out the same way, with the same exact signature on them. Nothing was different from those visits to this one. On this one the teller made it seem like I was trying to deposit a fake check, then continued to comment on my wife's decision to keep her last name in front of a line of other customers. It was really uncomfortable as I did not experience this the first two visits. After I left I spoke with Chase's customer service team on the phone and found out the directions the teller gave me to complete the deposit was actually incorrect too. These kind of experiences would make anyone want to move their funds to another bank, and it was such a waste of time as I could have just tossed the check into the ATM deposit box and it would have been processes, so this was all so unnecessary at this uniformed branch. After the few experiences visiting this branch I can tell the staff is not all on the same page and could use some protocol and customer service training.

Extremely thankful for the service provided by Agatha, Benjamin and Rui. I arrived 5 minutes to 5pm without all the details needed to establish a business relationship and they went above and beyond to assist me. They made the process seemless. Overall consumate professionals with a fun side! Thank you so much! I am happy I have established a business relationship with Chase because of these finance professionals. See you soon!

The staff are helpful and courteous, but they seem extremely understaffed for regular banking support. Everytime I go there it's about a 30 minute + wait for what should be a quick 5 minute visit. They've suggested making appointments, but they never have same day appointments available, which I occasionally need for my business banking. I've also asked the bankers if the appointments are the best way to expedite a visit and they've informed me that they are often over or double booked with the appointment windows provided online. Seems like something has got to give. Maybe consider hiring another couple of bankers.

The team at Chase are always super helpful!! Rui, Vanessa, Frank and really the entire team. Always smiling and always answer my millions of questions. I appreciate you all. Thank you Tamatha

Love working with Rui at this location for all of our business banking needs. He is friendly, efficient and knowledgeable. The front desk tellers are also very kind and welcoming, never had a bad experience. The 4 stars is due to that fact that I recently had a horrid experience with one of their new bankers regarding sending an internal wire from our acct to a public utilities account. The new person told me it couldn't be done, which ALMOST delayed our entire project, but thank goodness our business relationship banker Cori Macri stepped in on the phone and resolved the situation. So in summary, this is a overall great location.

As I was walking into this branch on Friday at 5:55 pm to pull out some cash, I realized I left my debit card at a restaurant I patroned earlier in the day for lunch. I immediately walked to the teller to let her know of my situation and she was more than happy to assist. She asked for my ID but that is when I realized I didn't have it on my person, but rather it was in my car down the block. I asked her when the branch closed and she said 6. I looked at my watch and it was 6:01. I thought I was out of luck but she assured me she would wait for me to return with my ID so I could pull some cash out before the weekend. Once I returned she also educated me on the fact that I could pull cash out from the ATM with my Google pay which I was not aware of and she even brought me to the ATM to show me how. Unfortunately, I did not get the tellers name but I wanted to write some positive feedback as this kind of customer service is, for the most part, unheard of these days. The teller went above and beyond to ensure I was able to do what I needed to do.

Just sat down with Elnara at Chase who helped me with some transactions. I honestly felt so relieved and know I'm in great hands. I've been to multiple Chase branches and always felt like an outsider at my own bank. Elnara was able to explain everything and make my banking easier. I look forward to having an actual contact person instead of just calling the customer support telephone numbers. Thanks Chase!

I have been to this branch many times and Jose Guzman is the nicest banker there, he is so helpful and so kind every time, I applaud his customer service where many are lacking so much these days. The manager on the other hand is rude, snippy, has an attitude, and has no problem degrading and embarrassing her employees right in front of customers - it’s disappointing to watch and completely unacceptable.

if you do decide to go here, AVOID JENNIFER!. she made a 15 minute appointment for me feel like an hour, and just blew off/avoided my questions about setting up my new account.