Chelsea Moving & Storage

Amazing service! The movers were right on time, very fast and professional! I also haven’t expected the rate to be the same as we agreed, it is usually higher that quoted, but here we’ve payed the exact amount with no hidden fees. Very grateful to Chelsea movers to have this done so easily!

Hands-down the best moving experience I’ve ever had. The quote was beyond competitive and from the first phone call, they were accommodating, honest, knowledgeable and kind

These guys were fantastic! Extremely considerate & careful. An important part of our moving team! Highly recommend!

Donovan and his crew are the absolute best. Both times I’ve worked with him now, not only has he been reliable, but I feel truly taken care of. Moving can be super stressful and Donovan brings an energy of calm and “we’ve got this”, the exact energy that is needed during a move. In terms of logistics, they have everything you could need, and are patient and so caring with each item. Hire these guys, they will become “your moving guy”, I guarantee it!

I chose this company after reading the many positive reviews but had a very different experience. Maybe the positive reviews are for direct moves which mitigates the issues I experienced but moving+storage was not pleasant. 1. Make sure to number your boxes they don’t, so you should. I have several missing items from my old kitchen area thankfully not hugely valuable but presumably in the same missing box. 2. They are quick/efficient but do not pack with much care. The focus is very much on speed and items can get mixed/damaged. 3. If you are missing boxes or have broken items, the waiver they make you sign limits liability to something like 30 cents / pound. I was offered a minimal amount which I did not accept. 4. They charge by the hour, which can lead to unexpected overcharges. If there’s traffic, you will get charged for any additional time on the road. If they arrive early and are done packing early but your building refuses to let you use the elevator before your reservation time starts, you will be charged for the waiting around. 5. Speaking of time, charges also include “time spent getting to storage” or “time spent leaving from storage” - the problem is you can never know exactly when those times start/stop. You are charged for time spent outside of when you actually see them working, which means you just have to take their word for it. 6. On move-in day, they arrived an hour late apparently due to traffic, which I was charged for. They did not bother letting me know they were running late until I called them 30 minutes past the scheduled arrival time. 7. Be careful to check everything in real time as they move stuff in and stay on top of it. Moving is hectic and they will ask you to sign saying everything is complete - which you will because if you take your time to check through things, again, you will be charged for the extra time. In my case, I only saw after they left that they had left a piece of furniture unassembled presumably because leg pieces were missing due to overuse in other parts when they misassembled another piece of furniture - nobody thought to flag for me before asking me to sign. Again, surprised at the vastly different experience compared to other reviews, which seem fine. I would not use again.

Donovan and the movers st Chelsea Moving are the best! Such a pleasant experience with couteous nice competent careful people. Donovan really has been there on short notice also to help me with various moves. I recommend his company highly.