Cherrydale Health & Rehabilitation Center

I'm doing this review for Herbert Rose who is currently residing in the facility. I'm here because the therapy is better than most. Nicholas and Ms. K are the best I've ever work with. The nursing staff is above average the stand out employee is Mr. Ali. The meals department is horrible, beginning with the manager. Cold meals and coffee, meal orders are not filled properly, I've never received toast with breakfast, the meals are the worst part of this facility. In my experience at Cherrydale the two stand out employees are Ms.Hannah in admin and nurses aid Ms. Charvine Hayles. More employees like this is needed to improve the facility.

This has been a horrible experience. I have a polar ice machine and need to beg in order to get fresh ice. Asked me if I wanted right away? Really I wouldn't have ask unless I wanted it immediately. I also have to ask for my pain medicine asthey never bring it to me unless. I am supposed to be in isolation but the only way i can got either ice or medicine i put on a mask and walk to the nurses station. I got COVID when I was in the hospital so when I got here no one could answer any of my questions. It was like nobody wanted to listen to me. Like I said this has been a horrible experience.

Great physical therapy if you’re just coming in for the day. DO NOT LET ANYBODY STAY OVERNIGHT HERE!!!! The staff is horrible!!! I do t know if they’re lazy or incompetent or both. My dad has been here 4 days. They change him once a day. I found the worst rash anyone has ever seen. Horrible. I keep talking to them but no one listens. I had to go buy my own rash cream. It’s a shame to put anyone you love in this place. I have 1 star because I had to. If you to me would be ZERO STARS

I read several online reviews before choosing a facility, and Cherrydale had wonderful reviews. Cherrydale was further for mom, but I still chose it and the reviews were right. As soon as I came in, it smelled crisp, and all the nursing floors looked nice and very clean. It was always very clean. Seher was always so nice, patient, and always answered all of my questions. Hawa and Margaret were very genuine nurses. The tech, Jane, was also so sweet and I could tell she genuinely cared about my mom. I felt safe leaving her at Cherrydale because I could tell the staff truly cared and were genuine. I tried my best to give everyone thank you cards, I wish I could invite everyone over for thanksgiving. You did an excellent job; fifth floor staff was excellent.

Please do not take your loved ones to this rehabilitation center. The level of unprofessionalism from the top down is simply astounding. My mother stayed at Cherrydale for two months after being hospitalized for 60 days and nearly losing her life a couple of times. The attention given to my Mom during her stay at Cherrydale was extremely poor, as nearly everyday they were short staff. My mother was waiting at times for over an hour for someone to come into the room. In addition the front staff wouldn’t even welcome us, my Mom’s therapist would often walk right pass us, as did the director and it was pretty apparent there was no warmth. Shortly after my mom arrived I began to see her take a sharp left turn on her improvements, I reached out to the director Danielle, her PT, ST, OT, doctor, and the entire nurse staff. My concerns were ignored and the responsibility was passed from person to person without actually acknowledging her decline. As soon as I started to voice my opinion and ask for more medical details on my mom’s status Danielle the director began to ignore me and often wouldn’t even greet me or my family. Julia the physical therapist continued to paint a different picture on my mom’s improvements, and even went as far as to avoid me when I was in her presence, and multiple times refused to have a conversation while I was directly next to my mom. Additionally, when I would ask the nurse on my mother’s status they had no clue on her condition and couldn’t provide me ever with any documentation or knowledge of how my mother was improving or not. Due to all the issues we continued to have I began to look for another rehab center and asked Cherrydale to fax my mother’s clinical’s to The Jefferson. A week later my mother was discharged. The discharge manger Seher Raza was a nightmare. Her inexperience was apparent, and we practically had to drag her down to obtain any information on how to take care of our mom once she arrived home. We weren’t given any documentation or any information on how to properly set up our home, change my mother’s colostomy bag, med’s, nothing. I cannot say how disappointed my entire family is, and I truly hope we had never stepped foot inside of Cherrydale.

Update: After writing the review below things have deteriorated to an all time low. It’s the weekend and the place is even more short staffed than usual. I have not gotten cleaned up or changed clothes for two days. Yesterday I tried for 5.5 hours to get help getting on to a bedside toilet. This morning I tried unsuccessfully for 4.5 hours to get help cleaning up since I am expecting visitors. Original review: I just finished 3 weeks at this facility and although it does have some positive aspects, I would not recommend it. My room is kept clean and I am given three meals and fresh water each day. Nurses monitor my vital signs ad nauseum including throughout the night and seem to dispense drugs often to those who want them but that’s all they do. The nurse practitioner supposedly in charge of my area works remotely and staff is reluctant to contact her. I have never seen nor heard of an MD on site. All hands-on patient care is left to aides. Many are kind and work hard but they can’t or don’t keep up with the bare minimum of care. Call bell wait times generally vary from 30 minutes to hours 5.5 hours was the longest. Having a faulty call bell hasn’t helped matters but my husband and I both follow up the bell with phone calls to the nurses’ station and still get no response or empty promises. Morning and evening grooming tasks bathing, dressing, brushing teeth and hair take hours and never get completely done because aides rush through one or two activities and disappear.. Because I need extra assistance transferring from bed to wheelchair or toilet or shower there are never enough hands available so I spend the majority of time languishing in bed. As a result I am in worse shape now than when I arrived. I receive maybe 30 minutes of physical therapy each day. With my heavy leg cast and preexisting mobility issues I can’t do much and don’t have confidence that my therapist can keep me safe. She has talked about getting help from another therapist but that never happens. I can’t spend much time sitting in the wheelchair after sessions because I am never sure of how long it will take to get help getting into bed once my leg gets achy from sitting. I am always really uncomfortable by the time help arrives, usually 30-60 minutes after I begin ringing the call bell. My husband and I have spoken with various administrative staff several times but, although we constantly hear ‘I’m sorry,’ nothing changes. Last week, on my only excursion outside the facility, everyone I encountered-from transport driver to the entre staff at my orthopedist’s office-advised me to transfer to another facility. This was unsolicited advice…

The lady at the front desk was very kind. The people on the 2nd floor3-11 did they’re jobs well.

Cherrydale is home to many of our clients and we have always found the floor nurses to be very kind and helpful to each one of them. They help in making Cherrydale feel like home, and, that they have a friend there to help them and confide in when needed. Not limiting our praise to only your floor nurses, I want to also point out that all staff have worked in a partnership with my staff to take care of the residents and help them live their best life now! I found out today that Cherrydale tests their entire staff each week for Covid 19, and the facility has had been negative for cases since June 22. Way to go Cherrydale. Congratulations!!

I would give zero stars if I could. I understand that there is a shortage of care staff, and I am absolutely sympathetic to that. What I am not sympathetic to is how patients are ignored here. A family member came here after surgery, and did not receive the proper after care. As in, professionals either could not correctly read his prescription, or outright ignored what that prescription was. He needed assistance getting in and out of bed, and any attempt at getting that help was ignored. Aftercare appointments disregarded the instructions set by his surgeon and doctors. He was sent here to collect a check, and that is exactly how he was treated. I am surprised after coming to collect his items to take him back to the hospital per surgeon's concern, by the way they remembered to feed him.

My parents were admitted to this facility in December 2021. By January 16th of 2022 by mom passed of renal failure. It is now March and my dad is in hospice status but apparently hospice status means “forget about him” status for the staff at Cherrydale. He is in his room, forgotten. Sometime during the day a nurse will stop by to shovel his puree in his throat saying “papi, you must eat” and if my dad chokes because of the chunks, she will say “oh wrong pipe” . He will be in his bed all day without getting changed. Or he will be left at the dinning room for hours until my brother will get back from work to take my dad back to his room and without any help, my brother will assist my dad to his bed because no one will come to aid. Please do your homework and find a better place for your love one. I am trying to do that for my dad before it is too late. At the end it is too late for my mom as she already passed.