Chestnut Hill Counseling Associates

Sadly I have to give a low review because of the office staff as well. I adored my therapist here, but the office staff has always been rude, standoffish, and difficult to get ahold of for anything. As a facility that deals with those that are struggling with mental health, their lack of sensitivity is especially offputting to the point where I didn't want to come anymore. They will ignore you while you're standing at the window instead of acknowledging that you're even there and a few times I could have only described their behavior as mean. I've been trying to get ahold of them for severql few weeks about the bills I keep receiving- I've made a few payments on them but the total never seems to go down but no one will return my call to discuss it. You can never get a real person on the line. I would just pay them all off and be done with it to avoid collections but I can't even do that. Update: I was able to finally call the front dest and get a human who told me they dont have anyone for billing which is why no one is getting their calls returned. If you leave a message for billing as directed to do your call will never be returned.
1 7 years ago (27-04-2018)

Since my first review, I have read others that refer to a therapist who fell asleep during sessions. This is something that I thought was happening briefly as well during some of my sessions. A friend said maybe the therapist was just thinking about what I had said, but I was never totally convinced. Now after reading the other reviews, I think it is true that I experienced the same thing: a therapist who was falling asleep during some sessions! My first review never posted. I was happy with my therapist until there was an insurance issue and she went missing ! They are billing me a large amount of money for which they just need to appeal to the insurance company. Office staff are rude, do not return calls, will not let me speak to billing. Well, they will not get their money with these tactics! I would not recommend this practice to anyone.
1 7 years ago (07-11-2017)

Not only are you charged 80-90 dollars for a "late cancellation" fee which is outrageous, but the reason I cancelled was because my therapist FELL ASLEEP IN MY SESSION. My new doctor has told me that she has patients who through the same office had the same doctor fall asleep in their appointments as well. If you can't stay awake it's time to retire. I also have no idea when these people are in the office. I have been trying to contact them all week and receive no call backs after leaving many messages. If you're looking for a therapist, LOOK ELSEWHERE.
1 7 years ago (27-09-2017)

You can't speak to a person about billing. They only have an answering machine that they obviously don't check because they never call you back. They are billing me for a copay that I already paid, and they owe me a copay that I paid when I shouldn't have.
1 7 years ago (18-01-2018)

Absolutely pathetic, terrible office staff, lost paperwork never tried to contact me back.
1 7 years ago (01-06-2018)