Chestnut Hill/West Roxbury - Harvard Vanguard

As someone whose been a patient here over 30 years I can tell you that it truly depends on the staff/department that you're dealing with how your experience will be. The adult internal medicine department is not great. Majority of the the doctors & nurses are conditioned to "tell you" what you do & don't need and it's either their way or no way. I stopped seeing a PCP here for that reason. Eyeglass department is okay..the lady in there has off days where she's a little short with you. Pharmacy is not very efficient. Staff is nice but there isn't clear communication or procedure. I have come downstairs from an appointment and waited over 40 minutes for an RX! It was blamed on me because I didn't check in at the window. Wouldn't it only make sense that if someone is prescribed an antibiotic at a "sick" appointment they'd need the RX immediately. Lab has always been decent. The saving grace of the place is Dr. Daley in pediatrics. She is so kind & compassionate. I would never take my children to see anyone else. She's a hidden gem. No one else in the pediatrics department even compares to her. Most of the medical assistants in that department are great too aside from Glenda. She is the worst! Overall it's your typical modern day medical center no better, no worse.

My PCP is at the kenmore location, but I use the Chestnut Hill location for all lab work and have used the pharmacy. I’ve been really impressed. Everyone is really friendly and efficient. And there is even plenty of free parking

Atrius health use to be good in the late 80s to mid nineties. Now, although I am diabetic my doctor forgot to give me an A1C test at my 4 month visit and also told me that a complete well visit takes too long. When I tried to ask her a question she held up her hand for me to stop. I am now searching for a new doctor. This is the worst health care I have ever experienced in my entire adult life. Her name is Nicolet Fontain.

I’ve been coming here my whole life 31 years. This medical center has completely declined over the years. As a woman of color I have to continuously advocate for myself. When I don’t agree with the medical advice or request another opinion I experience gaslighting, mental manipulation, and being labeled as difficult. ANNE MCCAFFREY and her NP DANIELLE BELANGER are horrible. They will push their personal beliefs and they don’t listen to the patient. Doctor MCCAFFREY doesn’t care about her patients. Never checks on me, doesn’t communicate well. The nurse practitioner BELANGER is a gaslighting, pompous troll that doesn’t understand every patient doesn’t fit medical book descriptions. These medical providers are on power trips. It’s either their way or no way. They don’t care about what is best for the patients. They don’t listen !

There are Heroes working here! Their service is amazing. Staff is very compassionate and the doctors are so supportive.

Good parking, pleasant people working there. Quick in office time.

I just went to get my toe nails clipped. The service was excellent

Not bad, pretty clean bathrooms. Plenty of FREE PARKING

Love the fact that there's an optical shop/section right inside. Also, Dr. Karen from eye care is great and the lady from the optical shop is exceptional. She really got my son out of a bind when his glasses broke while waiting for the new prescription. My first time there bc I needed a same day emergency appointment and now this will be my new location for all things optical.

They are friendly but appointments are hard to get and once I set up mine, they cancelled it and booked me 6 months later, how upsetting and frustrating you think it is?